Desktop Support

  • location: Denver, CO
  • type: Permanent
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job description

Desktop Support

job summary:
Delivers basic levels of service for the proper operations and service of Windows desktop applications, equipment, and technical functions in areas of responsibility. Provides assistance for day-to-day floor operations including the completion of necessary trouble tickets, report submissions and resolving technology issues. Performs installations and repair service as needed.

 
location: Denver, Colorado
job type: Permanent
work hours: 9 to 5
education: Bachelors
 
responsibilities:
Additional Essential Job Duties:

- Assists with the evaluation hardware and software

- Participates in projects and increases knowledge of current technologies.

- Documents all equipment installations; provide technical documentation and training to end-users.

- Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.

- Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.

- Achieves stated Service Level Agreements and deliverance goals as assigned from the supervisor.

- Communicates basic technical concepts both in a written and oral manner.

- Develops and maintains strong expertise in policies and procedures.

- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

- Win 7 & 10 experience

 
qualifications:
- Knowledge of SCCM for reimaging a plus

- O365 a plus

 
skills: Certification:

- MCDST Certification preferred

- A+ Certification preferred


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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