Incident Management Technical Analyst

  • location: Farmington, MI
  • type: Contract
  • salary: $40 - $70 per hour
easy apply

job description

Incident Management Technical Analyst

job summary:
Looking for a technical analyst for a six month contract in Farmington Hills Michigan

 
location: Farmington, Michigan
job type: Contract
salary: $40 - 70 per hour
work hours: 9am to 5pm
education: No Degree Required
 
responsibilities:
MUST HAVE:

1.) Bachelor's degree

2.) Change and Incident Management - 4+ years

3.) Problem Management - 1+ year

4.) Information Technology - 4+ years

5.) Experience in performing Root Cause Analysis -1+

6.) IT Helpdesk and/or IT Client/Customer-Facing Experience - 4+

7.) ITIL Foundations V3 Certification

8.) MS Office tools: Excel, Visio, PowerPoint - 4+ years

9.) Project Management Methodology - 1+ year

10.) Usage of Service Now or CA Service Desk tools for Service Management - 4+

11.) Ability to lead a daily service management meeting at 8:30 AM each morning

12.) Ability to communicate effectively across functional IT areas and up the management chain

NICE TO HAVE

1.) Experience with Service Now

2.) Participation in IT Audits

Job Description:

The position requires Service Management experience, particularly the Change, Incident and Problem Management processes and functions.

The primary responsibilities of this role consist of:

- Managing the review, tracking, reporting and coordination of requests for Changes to application and infrastructure environments

- Performing investigation, tracking, reporting and assistance with resolution of application and infrastructure high priority Incidents

- Conducting PIR's (Post Incident Reviews) and assisting with Root Cause Analysis documentation

- Compiling month-end Change and Availability metrics and trend analysis

- Conducting the quarterly Software Standards Catalog review

- Facilitating daily Service Management meetings where Changes, Incidents and Problem Records are reviewed along with Aging Change metrics with Management staff

- Assisting staff with Service Now Service Management processes as part of the Migration project.

- Participating in yearly audit reviews of the Service Management processes and providing required evidence for audits

The ideal candidate will have an in-depth understanding and previous work experience related to Change, Incident and Problem Management. A self-starter, they will have strong analytical skills with the ability to manage multiple tasks simultaneously. Having the ability to effectively communicate across functional IT areas and up the management chain and plan/facilitate/document meetings efficiently is also essential

 
qualifications:
MUST HAVE:

1.) Bachelor's degree

2.) Change and Incident Management - 4+ years

3.) Problem Management - 1+ year

4.) Information Technology - 4+ years

5.) Experience in performing Root Cause Analysis -1+

6.) IT Helpdesk and/or IT Client/Customer-Facing Experience - 4+

7.) ITIL Foundations V3 Certification

8.) MS Office tools: Excel, Visio, PowerPoint - 4+ years

9.) Project Management Methodology - 1+ year

10.) Usage of Service Now or CA Service Desk tools for Service Management - 4+

11.) Ability to lead a daily service management meeting at 8:30 AM each morning

12.) Ability to communicate effectively across functional IT areas and up the management chain

NICE TO HAVE

1.) Experience with Service Now

2.) Participation in IT Audits

Job Description:

The position requires Service Management experience, particularly the Change, Incident and Problem Management processes and functions.

The primary responsibilities of this role consist of:

- Managing the review, tracking, reporting and coordination of requests for Changes to application and infrastructure environments

- Performing investigation, tracking, reporting and assistance with resolution of application and infrastructure high priority Incidents

- Conducting PIR's (Post Incident Reviews) and assisting with Root Cause Analysis documentation

- Compiling month-end Change and Availability metrics and trend analysis

- Conducting the quarterly Software Standards Catalog review

- Facilitating daily Service Management meetings where Changes, Incidents and Problem Records are reviewed along with Aging Change metrics with Management staff

- Assisting staff with Service Now Service Management processes as part of the Migration project.

- Participating in yearly audit reviews of the Service Management processes and providing required evidence for audits

The ideal candidate will have an in-depth understanding and previous work experience related to Change, Incident and Problem Management. A self-starter, they will have strong analytical skills with the ability to manage multiple tasks simultaneously. Having the ability to effectively communicate across functional IT areas and up the management chain and plan/facilitate/document meetings efficiently is also essential

 
skills: Skills needed for submittals

Ability to communicate effectively across functional IT areas and up the management chain

Yes or no

Ability to lead a daily service management meeting at 8:30 AM each morning

Yes or no

Bachelor's degree

Yes or no

Has your candidate worked at our client as a Full Time employee?

Yes or No

Change and Incident Management-years

Experience in performing Root Cause Analysis- years

Information Technology- years

IT Helpdesk and/or IT Client/Customer-Facing Experience-years

ITIL Foundations V3 Certification-Yes or no

MS Office tools: Excel, Visio, PowerPoint- years

Problem Management-years

Project Management Methodology-years

Usage of Service Now or CA Service Desk tools for Service Management-years

Experience with Service Now-years

Participation in IT Audits- years


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Mechanical Engineer

  • location: Novi, MI
  • job type: Permanent
  • salary: $80,000 - $95,000 per year
  • date posted: 11/8/2018

    Database Developer

  • location: Detroit, MI
  • job type: Contract
  • salary: $77 - $80 per hour
  • date posted: 11/7/2018