IT Help Desk Specialist
Awesome Contract-to-Hire Opportunity for an IT Help Desk Specialist in Andover, MA!!
As a Product Configuration Specialist, it will be your responsibility to provide pre-sales technical support to the organization's Account Manager and Account Specialist to achieve accurate and timely configurations that meet our customer's current install base and future needs.
This will include, but not be limited to; Budgetary quotations, Formal Quotes and RFQ/tenders. You will work closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity. You will focus on preparing sales quotes utilizing your knowledge of product configuration, contracts or agreements language, pricing and discounting, company policies, compliance standards and sales processes. In addition, you will be responsible for obtaining all approvals and documentation required to process a formal customer quote. You will also assist in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and efficiently.
location: Andover, Massachusetts
job type: Contract
salary: $22 - 27 per hour
work hours: 8am to 5pm
You are responsible for
-Strong technical configuration knowledge of Ultrasound, Monitoring or Imaging medical equipment products:
-Ability to learn and understand complex product knowledge and solutions across several business lines
-Demonstrated ability to explain and configure medical device solutions
-Working knowledge of hospital departments and service lines
-Analyze proposed quote changes and assess compatibility.
-Be able to suggest compatible changes taking into consideration the customer needs and wants
-Provide detailed and robust product, solutions and software knowledge support to field sales
-Responsible for planning, version control, status tracking, and building product quotes
-Ability to provide field sale in pricing strategy, promotion positioning, configuration management
-Ability to learn and understand capital equipment terms and conditions
-Demonstrated ability to consistently achieve productivity targets
-Excellent time management and organizational skills
-Requires extreme attention to detail and accuracy
-Excellent verbal and written communications skills are required
-Advanced knowledge of the Windows Environment
-Ability to self-motivate and follow a task to completion
-Ability to collaborate across the organization to support the development and dissemination of business processes that promote execution of a robust configuration and quote that exceeds the customer's expectation
-Strong analytical and problem solving skills
-Able to work in a dynamic work environment which will from time to time include non CPQ tasks/projects
-Strong team player. Desire and ability to succeed in various situations, including both planned and unexpected situations.
-Ability to adapt and adjust as needed to obtain what is best for both the customer and company
-Bachelor's degree with minimum of 1-5 years of IT Help Desk support experience preferably in medical capital equipment
-Minimum of 2-3 years of experience in customer service
-Sales background a plus
skills: To succeed in this role, you should have the following skills and experience
-Agile thinker possessing creativity, curiosity, problem solving and critical thinking skills
-Independent thinker who is persistent, resourceful, and resilient
-Able to work in an ambiguous environment with complex undocumented business logic and data flow
-Comfortable and able to thrive in a matrixed organization
-Open and adaptable to new responsibilities, different perspectives, ideas, and people.
-Excellent written and verbal communication skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.