BI Solution Specialist

  • location: New York, NY
  • type: Permanent
  • salary: $110,000 - $120,000 per year
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job description

BI Solution Specialist

job summary:
What Are We Looking For?



The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know our strategic customers best and help them succeed and grow with us. Our professionals understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service.

As a BI professionals, you will work through complex data environments with big customers from all industries, to deliver exceptional support and value over our amazing product.



What You'll Do?

  • Understand the entire customer analytical ecosystem,
  • Handle customers technical/non-technical problems and mitigate them into customer high satisfaction,
  • Investigate technical problems and diagnose root causes,
  • Develop, design and propose solutions to meet technological and business needs of customers
  • Manage projects internally as well as externally
  • Provide reliable resolution of critical and high impact problems for customers
  • Work with R&D and Product teams to meet customer requirements and improve our product
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Take part in the creation and maintenance of our knowledge-base and community
  • Present complex technical information to non-technical audiences
  • Provide strategic business intelligence consultancy and proactively solve customers' problems
  • Database analysis & data modeling
  • Conduct regular briefings on account status to senior management and other internal stakeholders


What should You have?

  • Bachelor's Degree in engineering or related field
  • Excellent problem-solving skills
  • 3+ years' hands on experience with ETL and BI tools such as Informatica, SSIS, SSRS, BusinessObjects, Cognos, QlikView or Tableau
  • Extensive experience with DWH implementations
  • Strong knowledge of logical and physical data modeling concepts
  • Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
  • Experience with IT infrastructure and applications support
  • Experience with SW implementation, integration and/or support projects
  • Passion for support and helping others
  • Proven record of working in a highly pressured multi-tasking environment and working independently
  • willingness to travel
  • English fluency - A MUST
Nice to have

  • Experience with scripting (Python, C#, PHP)
  • Experience with NoSQL databases such as MongoDB or Hadoop
  • Expert knowledge of Excel as an advanced modeling tool and PowerPoint for effective presentations.
  • Proven track record of successfully building and nurturing client relationships
 
location: New York, New York
job type: Permanent
salary: $110,000 - 120,000 per year
work hours: 9 to 6
education: Bachelors
 
responsibilities:
What You'll Do?

  • Understand the entire customer analytical ecosystem,
  • Handle customers technical/non-technical problems and mitigate them into customer high satisfaction,
  • Investigate technical problems and diagnose root causes,
  • Develop, design and propose solutions to meet technological and business needs of customers
  • Manage projects internally as well as externally
  • Provide reliable resolution of critical and high impact problems for customers
  • Work with R&D and Product teams to meet customer requirements and improve our product
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Take part in the creation and maintenance of our knowledge-base and community
  • Present complex technical information to non-technical audiences
  • Provide strategic business intelligence consultancy and proactively solve customers' problems
  • Database analysis & data modeling
  • Conduct regular briefings on account status to senior management and other internal stakeholders
 
qualifications:
  • Bachelor's Degree in engineering or related field
  • Excellent problem-solving skills
  • 3+ years' hands on experience with ETL and BI tools such as Informatica, SSIS, SSRS, BusinessObjects, Cognos, QlikView or Tableau
  • Extensive experience with DWH implementations
  • Strong knowledge of logical and physical data modeling concepts
  • Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
  • Experience with IT infrastructure and applications support
  • Experience with SW implementation, integration and/or support projects
  • Passion for support and helping others
  • Proven record of working in a highly pressured multi-tasking environment and working independently
  • willingness to travel
  • English fluency - A MUST
 
skills: Nice to have

  • Experience with scripting (Python, C#, PHP)
  • Experience with NoSQL databases such as MongoDB or Hadoop
  • Expert knowledge of Excel as an advanced modeling tool and PowerPoint for effective presentations.
  • Proven track record of successfully building and nurturing client relationships

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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