Customer Success Specialist

  • location: Norcross, GA
  • type: Temp to Perm
  • salary: $18 - $20 per hour
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job description

Customer Success Specialist

job summary:
  • Interact with our customers via phone (inbound/outbound) and email to answer questions about services and technical support
  • Become an expert in the product and the services we offer and provide guidance to clients who are interested in learning more about our products and services
  • Call and verify information submitted by customers
- Assists customers in the reconciliation of their accounts.

- Provides timely resolution of customer complaints, concerns, and inquiries.

- Builds effective relationships and trust with customers and potential customers

by listening to their needs and educating them about the products and

services that are most appropriate to their situation.

- Responds effectively to customers determining the reason and offering possible alternatives.

- Performs other related duties as assigned by management.

 
location: Norcross, Georgia
job type: Contract
salary: $18 - 20 per hour
work hours: 9am to 5pm
education: High School
 
responsibilities:
One to two years related experience or equivalent.

- Excellent customer service skills.

- Excellent verbal and written communication skills.

- Proficient on Microsoft Office

- Commitment to excellence and high standards.

- Strong organizational skills; able to manage priorities and workflow.

- Professional appearance and demeanor

- Ability to perform diversified clerical functions and basic accounting procedures.

- Ability to effectively communicate with people at all levels and from various

backgrounds.

- Acute attention to detail.

- Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

 
qualifications:
Ability to perform diversified clerical functions and basic accounting procedures.

- Ability to effectively communicate with people at all levels and from various

backgrounds.

- Acute attention to detail.

 
skills: Excellent customer service skills.

- Excellent verbal and written communication skills.

- Proficient on Microsoft Office

- Commitment to excellence and high standards.

- Strong organizational skills; able to manage priorities and workflow.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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