Support Specialist I

  • location: Chicago, IL
  • type: Contract
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job description

Support Specialist I

job summary:
SERVICE DELIVERY - IT Specialist:

  • Performs builds of new hire PCs and upgraded PCs;
  • Performs basic PC and peripheral repairs;
  • Performs refresh of laptop loaners;
  • Performs builds of basic laptops;
  • Performs inventory/parts processes;
  • Performs move process;
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;
  • Performs basic printer troubleshooting;
  • Performs basic network connectivity troubleshooting;
  • Performs basic software installation processes;
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;
  • Follows unit procedures for attendance and accurate time reporting;
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations);
  • Performs effective issue escalation to level 3 groups; and
  • Performs training room setup and support.
SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work
 
location: Chicago, Illinois
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
SERVICE DELIVERY - IT Specialist:

  • Performs builds of new hire PCs and upgraded PCs;
  • Performs basic PC and peripheral repairs;
  • Performs refresh of laptop loaners;
  • Performs builds of basic laptops;
  • Performs inventory/parts processes;
  • Performs move process;
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;
  • Performs basic printer troubleshooting;
  • Performs basic network connectivity troubleshooting;
  • Performs basic software installation processes;
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;
  • Follows unit procedures for attendance and accurate time reporting;
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations);
  • Performs effective issue escalation to level 3 groups; and
  • Performs training room setup and support.
SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work
 
qualifications:
SERVICE DELIVERY - IT Specialist:

  • Performs builds of new hire PCs and upgraded PCs;
  • Performs basic PC and peripheral repairs;
  • Performs refresh of laptop loaners;
  • Performs builds of basic laptops;
  • Performs inventory/parts processes;
  • Performs move process;
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;
  • Performs basic printer troubleshooting;
  • Performs basic network connectivity troubleshooting;
  • Performs basic software installation processes;
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;
  • Follows unit procedures for attendance and accurate time reporting;
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations);
  • Performs effective issue escalation to level 3 groups; and
  • Performs training room setup and support.
SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work
 
skills: SERVICE DELIVERY - IT Specialist:

  • Performs builds of new hire PCs and upgraded PCs;
  • Performs basic PC and peripheral repairs;
  • Performs refresh of laptop loaners;
  • Performs builds of basic laptops;
  • Performs inventory/parts processes;
  • Performs move process;
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews;
  • Performs basic printer troubleshooting;
  • Performs basic network connectivity troubleshooting;
  • Performs basic software installation processes;
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations;
  • Follows unit procedures for attendance and accurate time reporting;
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations);
  • Performs effective issue escalation to level 3 groups; and
  • Performs training room setup and support.
SERVICE IMPLEMENTATION:

  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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