Trade Floor Production Support Analyst

  • location: Malvern, PA
  • type: Contract
  • salary: $75 - $85 per hour
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job description

Trade Floor Production Support Analyst

job summary:
a. Sit on the trade floor (or nearby), work incidents from business walk-ups, calls, emails, or system alerts.

b. Escalate to development team or infrastructure team if need be.

c. Communicate clearly to the business, track incidents and problems in ServiceNow, improve production stability / experience for the business





  1. Production Support Analyst
Equity production support analyst

  • Expectations of the role

    • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
    • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately.
    • Look through logs, databases, applications (not code) to find the problem/root cause
  • Expectations of skillset

    • Equity trading experience
    • CRD, Axioma, Bloomberg, EMSs (various execution management systems like ITG Triton), etc experience would be ideal
    • SQL skills must have
    • Control-m & scripting skills nice to have


Skills and Qualifications

  1. People Skills

    • Present
    • Positive
    • Approachable
    • Ask good questions to get to the root of the issue
    • Good energy, someone that wants to learn and work
    • Handle stressful situations and angry clients (calm demeanor)
  2. Troubleshooting

    • Log Files - Locate and read log files
    • KSH - basic understanding of KSH scripts
    • Analytical skills - reviewing data and drawing conclusions off of the data. Visually represent data.
  3. SQL

    • Write basic SELECT queries including JOINing tables.
    • INNER JOIN, OUTER JOIN -> explain this
    • Write basic INSERT, UPDATE and DELETE statements
    • Read/debug stored procedures - use stored procedure to debug data issues
  4. General IT Skills

    • Rename File
    • Hard-boot computer
    • Add a printer
    • General Windows commands
    • Knowledge of file system, shared drives
  5. Prod Support Tools (nice to have)

    • ServiceNow or some ticketing tool experience
    • Control-M - very basic understanding
  6. Filezilla or Putty or NoMachine

    • Browse to Linux files, download files




 
location: Malvern, Pennsylvania
job type: Contract
salary: $75 - 85 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
a. Sit on the trade floor (or nearby), work incidents from business walk-ups, calls, emails, or system alerts.

b. Escalate to development team or infrastructure team if need be.

c. Communicate clearly to the business, track incidents and problems in ServiceNow, improve production stability / experience for the business





  1. Production Support Analyst
Equity production support analyst

  • Expectations of the role

    • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
    • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately.
    • Look through logs, databases, applications (not code) to find the problem/root cause
  • Expectations of skillset

    • Equity trading experience
    • CRD, Axioma, Bloomberg, EMSs (various execution management systems like ITG Triton), etc experience would be ideal
    • SQL skills must have
    • Control-m & scripting skills nice to have


Skills and Qualifications

  1. People Skills

    • Present
    • Positive
    • Approachable
    • Ask good questions to get to the root of the issue
    • Good energy, someone that wants to learn and work
    • Handle stressful situations and angry clients (calm demeanor)
  2. Troubleshooting

    • Log Files - Locate and read log files
    • KSH - basic understanding of KSH scripts
    • Analytical skills - reviewing data and drawing conclusions off of the data. Visually represent data.
  3. SQL

    • Write basic SELECT queries including JOINing tables.
    • INNER JOIN, OUTER JOIN -> explain this
    • Write basic INSERT, UPDATE and DELETE statements
    • Read/debug stored procedures - use stored procedure to debug data issues
  4. General IT Skills

    • Rename File
    • Hard-boot computer
    • Add a printer
    • General Windows commands
    • Knowledge of file system, shared drives
  5. Prod Support Tools (nice to have)

    • ServiceNow or some ticketing tool experience
    • Control-M - very basic understanding
  6. Filezilla or Putty or NoMachine

    • Browse to Linux files, download files




 
qualifications:
a. Sit on the trade floor (or nearby), work incidents from business walk-ups, calls, emails, or system alerts.

b. Escalate to development team or infrastructure team if need be.

c. Communicate clearly to the business, track incidents and problems in ServiceNow, improve production stability / experience for the business





  1. Production Support Analyst
Equity production support analyst

  • Expectations of the role

    • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
    • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately.
    • Look through logs, databases, applications (not code) to find the problem/root cause
  • Expectations of skillset

    • Equity trading experience
    • CRD, Axioma, Bloomberg, EMSs (various execution management systems like ITG Triton), etc experience would be ideal
    • SQL skills must have
    • Control-m & scripting skills nice to have


Skills and Qualifications

  1. People Skills

    • Present
    • Positive
    • Approachable
    • Ask good questions to get to the root of the issue
    • Good energy, someone that wants to learn and work
    • Handle stressful situations and angry clients (calm demeanor)
  2. Troubleshooting

    • Log Files - Locate and read log files
    • KSH - basic understanding of KSH scripts
    • Analytical skills - reviewing data and drawing conclusions off of the data. Visually represent data.
  3. SQL

    • Write basic SELECT queries including JOINing tables.
    • INNER JOIN, OUTER JOIN -> explain this
    • Write basic INSERT, UPDATE and DELETE statements
    • Read/debug stored procedures - use stored procedure to debug data issues
  4. General IT Skills

    • Rename File
    • Hard-boot computer
    • Add a printer
    • General Windows commands
    • Knowledge of file system, shared drives
  5. Prod Support Tools (nice to have)

    • ServiceNow or some ticketing tool experience
    • Control-M - very basic understanding
  6. Filezilla or Putty or NoMachine

    • Browse to Linux files, download files




 
skills: a. Sit on the trade floor (or nearby), work incidents from business walk-ups, calls, emails, or system alerts.

b. Escalate to development team or infrastructure team if need be.

c. Communicate clearly to the business, track incidents and problems in ServiceNow, improve production stability / experience for the business





  1. Production Support Analyst
Equity production support analyst

  • Expectations of the role

    • Sit on trade floor and interact with the traders, portfolio managers, data administrators, etc
    • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately.
    • Look through logs, databases, applications (not code) to find the problem/root cause
  • Expectations of skillset

    • Equity trading experience
    • CRD, Axioma, Bloomberg, EMSs (various execution management systems like ITG Triton), etc experience would be ideal
    • SQL skills must have
    • Control-m & scripting skills nice to have


Skills and Qualifications

  1. People Skills

    • Present
    • Positive
    • Approachable
    • Ask good questions to get to the root of the issue
    • Good energy, someone that wants to learn and work
    • Handle stressful situations and angry clients (calm demeanor)
  2. Troubleshooting

    • Log Files - Locate and read log files
    • KSH - basic understanding of KSH scripts
    • Analytical skills - reviewing data and drawing conclusions off of the data. Visually represent data.
  3. SQL

    • Write basic SELECT queries including JOINing tables.
    • INNER JOIN, OUTER JOIN -> explain this
    • Write basic INSERT, UPDATE and DELETE statements
    • Read/debug stored procedures - use stored procedure to debug data issues
  4. General IT Skills

    • Rename File
    • Hard-boot computer
    • Add a printer
    • General Windows commands
    • Knowledge of file system, shared drives
  5. Prod Support Tools (nice to have)

    • ServiceNow or some ticketing tool experience
    • Control-M - very basic understanding
  6. Filezilla or Putty or NoMachine

    • Browse to Linux files, download files





Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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