The Data Management Group is responsible for ensuring that accurate, high quality data is maintained in our systems as it relates to client Organizations and Contacts, sales transaction resolution, territory management and overall data quality efforts. As a result of significant technology changes, we now require review and update of our data management business practices and processes. The Business Process Analyst role will identify scope of processes, build and maintain a prioritized roadmap to develop processes based on business impact, assess, write, and document end-to-end processes around data management.
location: Boston, Massachusetts
job type: Contract
salary: $40 - 45 per hour
work hours: 9am to 5pm
The Business Process Analyst role is a key interface between Product Owners, Developers, Functional Teams and End Users to define/document business processes and identify impacts/linkages to the business strategies, policies and business rules.
- Utilizes workflow and domain modeling to understand the organization and its operations.
- Translates business objectives and priorities into a project roadmap and manages through project and communication plans.
- Engages with a variety of teams in an agile environment to analyzes business process as they are (current state), compare them to the future and improved designs (future state) and determine the necessary changes for arriving at the improved state.
- Generates documentation and diagrams of existing processes and improvements, forecast expected results of process changes, analyze implemented changes and make further adjustments to workflow, schedules or other processes as required.
- Validates an entire process from beginning to end, introducing "future state" into the process that can impact results.
- Uses techniques that enable successful implementation of business process changes in order to solve problems or leverage opportunities.
- Work collaboratively across all departments of the organization to help improve the management of a business process.
The Business Process Analyst is capable of both strategic and operational thinking to focus on the big picture (such as organization/global vision and business strategy) as well as the attention to detail. This also means the ability to holistically examine a business process through business process mapping; effectively identify process improvement opportunities; creatively develop approaches for business problem solving and critically evaluate the tradeoffs between business value drivers and costs.
- Must possess strong written and oral communication abilities, as they are responsible for creating documents, interacting with stakeholders, product owners and end users and training employees as needed.
- Be detail-oriented problem-solvers who are able to employ leadership, critical thinking and time management skills and can work effectively both independently and in teams.
- Familiarity with all phases of project management, able to work with people of diverse backgrounds, understand quality control concepts and develop creative and innovative ways to improve business processes.
- Deep competency in identifying the current state of processes, eliciting useful attributes and gaps, documenting models of the processes and facilitating stakeholder groups to consensus regarding new business process designs.
- Specialize in and use business process modeling, analysis and design tools and business process management automation technologies.
- Ability to monitor internal controls and make recommendations as needed.
- Coordinates teams and train staff.
skills: Education, Certification (things to look for)
Professional associations (things to look for)
- Lean/Six Sigma Certification.
- BPM Certification (AIIM BPM Certificate, Certification from BPMInstitute.org, ABPMP's Certified Business Process Professional (CBPP®)). See post from the Process Excellence Network on 8 Business Process Management (BPM) training providers.
- BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc).
- Association of Business Process Management Professionals
- American Productivity and Quality Center
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.