Genesys Call Router Configurator

  • location: Pennington, NJ
  • type: Contract
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job description

Genesys Call Router Configurator

job summary:
Summary:

The role of the Call Routing configurator is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

 
location: Pennington, New Jersey
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities:

Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants

 
qualifications:
Required Skills: (1) Minimum 5+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions; (2) Previous experience with Genesys Routing (Composer/ORS); (3) Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)

Desired Skills: Specialist in a minimum of 5 Genesys products (i.e. Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)

 
skills: Required Skills: (1) Minimum 5+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions; (2) Previous experience with Genesys Routing (Composer/ORS); (3) Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)

Desired Skills: Specialist in a minimum of 5 Genesys products (i.e. Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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