Helpdesk Support

  • location: Oak Ridge, TN
  • type: Contract
  • salary: $9 - $11 per hour
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job description

Helpdesk Support

job summary:
Our client's Service Desk in Oak Ridge, Tennessee is currently seeking dedicated and reliable candidates for the position of Help Desk Support Specialist, to provide first-line technical support to users in a corporate environment in the areas of account administration, server and network status, operating systems, local and remote network connectivity, and a wide variety of proprietary and off-the-shelf computer applications. The Support Specialist will answer moderately complex technical questions, troubleshoot personal computer hardware and software in a managed network environment, and handle the majority of requests without further assistance.

 
location: Oak Ridge, Tennessee
job type: Contract
salary: $9 - 11 per hour
work hours: 9 to 6
education: High School
 
responsibilities:
The Support Specialist will answer moderately complex technical questions, troubleshoot personal computer hardware and software in a managed network environment, and handle the majority of requests without further assistance.

 
qualifications:
  • High School diploma or GED
  • One year of call center/help desk experience or equivalent demonstrated technical abilities
  • Comprehensive knowledge in the use of personal computers
  • Experience in desktop and networking support
 
skills:
  • Excellent customer service and team-oriented skills
  • Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports.
  • Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
  • Solid understanding of IT concepts and help desk software required
  • Proven ability using and supporting pertinent software applications such as:

    • Microsoft Windows XP and 7
    • Microsoft Office 2007 and later
    • Microsoft Exchange-based email
    • Remote access software

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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