ITSM Technical Writer

  • location: Liberty Corner, NJ
  • type: Contract
  • salary: $50 - $65 per hour
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job description

ITSM Technical Writer

job summary:
Consulting Position: ITSM Knowledge Writer

The IT Knowledge Writer in the Enterprise Technology Support team is responsible for ITSM Knowledge Management.

You will be in charge of capturing and analyzing knowledge, organizing and documenting knowledge (e.g. development of knowledge articles), and making knowledge available to the client's IT support organizations by publishing, distributing, and deploying into ServiceNow.

As Clients support teams rely on knowledge articles to resolve our customer's questions and issues, it is imperative to keep knowledge articles accurate and up-to-date. You will be responsible for monitoring to ensure that owners of knowledge articles are continually reviewing and updating knowledge articles to keep knowledge articles accurate and up-to-date.

  • Captures and analyzes knowledge, organizes and documents knowledge into deployment-ready knowledge articles, and facilitates the deployment of knowledge articles into ServiceNow
  • Monitors knowledge articles continually to ensure knowledge articles accurate and up-to-date
  • Supports knowledge owners in review and updates of knowledge articles
  • Approves changes to ServiceNow related to functionality relevant to Knowledge Management
  • Responsible for developing and maintaining an effective ITSM Knowledge Management process and ensures there are supporting Policies, Controls, Metrics, Procedures and Training
  • Conducts Knowledge Management Service Reviews forum to review overall Knowledge Management performance with both Knowledge Management system customers and actors
  • Acts as point of contact for "how-to" questions regarding process execution and compliance
 
location: Liberty Corner, New Jersey
job type: Contract
salary: $50 - 65 per hour
work hours: 9am to 5pm
education: Associates
 
responsibilities:
Consulting Position: ITSM Knowledge Writer

The IT Knowledge Writer in the Enterprise Technology Support team is responsible for ITSM Knowledge Management.

You will be in charge of capturing and analyzing knowledge, organizing and documenting knowledge (e.g. development of knowledge articles), and making knowledge available to the client's IT support organizations by publishing, distributing, and deploying into ServiceNow.

As Clients support teams rely on knowledge articles to resolve our customer's questions and issues, it is imperative to keep knowledge articles accurate and up-to-date. You will be responsible for monitoring to ensure that owners of knowledge articles are continually reviewing and updating knowledge articles to keep knowledge articles accurate and up-to-date.

  • Captures and analyzes knowledge, organizes and documents knowledge into deployment-ready knowledge articles, and facilitates the deployment of knowledge articles into ServiceNow
  • Monitors knowledge articles continually to ensure knowledge articles accurate and up-to-date
  • Supports knowledge owners in review and updates of knowledge articles
  • Approves changes to ServiceNow related to functionality relevant to Knowledge Management
  • Responsible for developing and maintaining an effective ITSM Knowledge Management process and ensures there are supporting Policies, Controls, Metrics, Procedures and Training
  • Conducts Knowledge Management Service Reviews forum to review overall Knowledge Management performance with both Knowledge Management system customers and actors
  • Acts as point of contact for "how-to" questions regarding process execution and compliance
 
qualifications:
Consulting Position: ITSM Knowledge Writer

The IT Knowledge Writer in the Enterprise Technology Support team is responsible for ITSM Knowledge Management.

You will be in charge of capturing and analyzing knowledge, organizing and documenting knowledge (e.g. development of knowledge articles), and making knowledge available to the client's IT support organizations by publishing, distributing, and deploying into ServiceNow.

As Clients support teams rely on knowledge articles to resolve our customer's questions and issues, it is imperative to keep knowledge articles accurate and up-to-date. You will be responsible for monitoring to ensure that owners of knowledge articles are continually reviewing and updating knowledge articles to keep knowledge articles accurate and up-to-date.

Captures and analyzes knowledge, organizes and documents knowledge into deployment-ready knowledge articles, and facilitates the deployment of knowledge articles into ServiceNow

Monitors knowledge articles continually to ensure knowledge articles accurate and up-to-date

Supports knowledge owners in review and updates of knowledge articles

Approves changes to ServiceNow related to functionality relevant to Knowledge Management

Responsible for developing and maintaining an effective ITSM Knowledge Management process and ensures there are supporting Policies, Controls, Metrics, Procedures and Training

Conducts Knowledge Management Service Reviews forum to review overall Knowledge Management performance with both Knowledge Management system customers and actors

Acts as point of contact for "how-to" questions regarding process execution and compliance

 
skills: Consulting Position: ITSM Knowledge Writer

The IT Knowledge Writer in the Enterprise Technology Support team is responsible for ITSM Knowledge Management.

You will be in charge of capturing and analyzing knowledge, organizing and documenting knowledge (e.g. development of knowledge articles), and making knowledge available to the client's IT support organizations by publishing, distributing, and deploying into ServiceNow.

As Clients support teams rely on knowledge articles to resolve our customer's questions and issues, it is imperative to keep knowledge articles accurate and up-to-date. You will be responsible for monitoring to ensure that owners of knowledge articles are continually reviewing and updating knowledge articles to keep knowledge articles accurate and up-to-date.

  • Captures and analyzes knowledge, organizes and documents knowledge into deployment-ready knowledge articles, and facilitates the deployment of knowledge articles into ServiceNow
  • Monitors knowledge articles continually to ensure knowledge articles accurate and up-to-date
  • Supports knowledge owners in review and updates of knowledge articles
  • Approves changes to ServiceNow related to functionality relevant to Knowledge Management
  • Responsible for developing and maintaining an effective ITSM Knowledge Management process and ensures there are supporting Policies, Controls, Metrics, Procedures and Training
  • Conducts Knowledge Management Service Reviews forum to review overall Knowledge Management performance with both Knowledge Management system customers and actors
  • Acts as point of contact for "how-to" questions regarding process execution and compliance

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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