Service Delivery Manager - 1320-1

  • location: Spring, TX
  • type: Contract
easy apply

job description

Service Delivery Manager - 1320-1

job summary:
Domain Knowledge

-Educate colleagues and clients while serving as a subject matter expert for:

Delivery model (existing model and future changes);

-Best practices;

-Shared services;

-Standardization of processes; and

-Legislative knowledge, where applicable

-Lead adherence to standard practices and client contractual commitments.

-Contribute to ideas for improving the service delivery model and methodologies.

-Provide input on delivery model and best practices.

Business Planning

-Support operations execution plans.

-Evaluate capacity plans and staffing requirements for operational delivery.

-Update Business Continuity Plans on a semi-annual basis.

-Prioritize business as usual (BAU) work activities and balance the workload across the team.

-Support compensation planning, talent assessments and succession planning.

-Building relationships with clients and third parties to understand business objectives and provide ongoing services and consultation.

-Collaborate with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s).

-Understand contractual scope and work with the client to create change requests, an as needed basis.

-Serve as first point of contact for client for daily needs as well as escalation point.

-Facilitate and resolve client escalations.

-Engage client as needed for service delivery items or change requests.

Client Relationship Management

-Prepare for, support and attend governance meetings and/or periodic client team performance reviews.

-Support client or service transitions, gaining an understanding of processes and documentation.

-Communicate effectively with the client and internal partners for analysis/resolution.

-Participate in meetings to discuss identified issues and the impact on service delivery.

-Lead client interactions with day-to-day client contacts, and facilitate client touch-points.

-Build trusting partnerships with internal and external key stakeholders.

-Understand internal and client priorities and balance expectations with the team.

Project Management

-Draft, prepare and/or manage project plans, including risks and issues.

-Provide information to managers and/or act as primary facilitator of internal/external acceptance testing.

-Support or lead requirements sessions:

-Write or validate requirements;

-Map client processes to the standard model; and

-Identify and/or manage gaps to the standard model.

-Coordinate with stakeholders to evaluate, plan, prepare and execute requests for new products, services, and special projects/change requests (CRs).

-Manage project plan milestones.

-Understand and analyze the impact of changing priorities and balance resources appropriately.

Operations Management

-Manage day-to-day service delivery within the team in a multi-client or multi-service environment.

-Handle service escalations from internal and external clients.

-Monitor the daily workflow of the client team.

-Provide support/direction for process or problem resolutions.

-Review data for trending.

-Proactively look for potential service delivery issues and seek resolution.

-Coordinate or lead process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts.

-Support and hold team members accountable for continuous process improvements.

-Provide status reports to internal and external stakeholders as required.

-Ensure ongoing maintenance of policies, procedures, and documentation.

-Provide support on compliance and regulatory issues.

-Provide oversight of internal and external audit compliance.

-Partner with internal and external teams to deliver client service with quality and on time.

-Analyze processing trends and develop process improvement solutions, working toward standardization across client teams and/or cost reductions.

-Enforce and support meeting/exceeding Service Levels (SLAs or RSLs), Key Performance Indicators (KPIs) and other performance/quality objectives, and communicating measures.

-Responsible for reporting operational metrics and tracking the measures.

-Consult/collaborate with internal and external stakeholders to ensure alignment on priorities and projects.

-Responsible for adherence to the various internal and external audit requirements.

-Communicate changes in process to BAU client teams.

-Assist with the management of rolling out new initiatives, policies and strategies to teams.

People Management

-Support colleagues in the annual performance planning process and provide regular feedback.

-Partner with colleagues to create a development plan based on career goals.

-Coach colleagues on providing high-quality service and building strong internal/external client relationships.

-Recognize opportunities to build colleagues' knowledge, skills and confidence.

-Provide guidance and answer questions from team members and prepare them for their next assignment.

-Monitor colleagues' work schedule, time recording, and performance.

-Connect colleagues so their work contributes to business strategies and promotes satisfying work experiences.

-Support colleagues in, and hold them accountable for, making appropriate business decisions.

-Motivate and retain highly qualified individuals who are committed to delivering client and business results.

-Promote an atmosphere in which frequent, constructive coaching and feedback is the norm.

-Provide input into managing resources to provide service delivery

-Participate in the development of outsourcing, processing and product training.

Financial Management

-Understand and adhere to Statements of Work and deal models.

-Ensure adherence to time recording procedures

-Support creation of accurate fee quotes for special projects/change requests; identify out-of-scope work and align on required budget.

-Execute to budget/goals and provide management with appropriate support for planning/corrective actions.

-Drive effective cost management practices.

Requirements

-HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.

-5+ years of Payroll Operations experience required

-At least 1 year of people management experience required.

-Ability to travel up to 25% required.

-Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.

-Advanced knowledge and understanding of best practices and service delivery models.

-Effective coaching and team development skills.

-Excellent oral and written communication skills.

-Ability to build strong relations with client contacts and internal teams and stakeholders.

-Ability to learn new software functionality quickly.

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

-Professional certification as appropriate is desired, but not required.

By applying for a position with Client, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Client's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Client, we believe that diversity should be visible, valued, and sustained throughout the organization. Client provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Client does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Client provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Additional Job Description

Additional Job Description

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

Professional certification as appropriate is desired, but not required

 
location: Spring, Texas
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Domain Knowledge

-Educate colleagues and clients while serving as a subject matter expert for:

Delivery model (existing model and future changes);

-Best practices;

-Shared services;

-Standardization of processes; and

-Legislative knowledge, where applicable

-Lead adherence to standard practices and client contractual commitments.

-Contribute to ideas for improving the service delivery model and methodologies.

-Provide input on delivery model and best practices.

Business Planning

-Support operations execution plans.

-Evaluate capacity plans and staffing requirements for operational delivery.

-Update Business Continuity Plans on a semi-annual basis.

-Prioritize business as usual (BAU) work activities and balance the workload across the team.

-Support compensation planning, talent assessments and succession planning.

-Building relationships with clients and third parties to understand business objectives and provide ongoing services and consultation.

-Collaborate with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s).

-Understand contractual scope and work with the client to create change requests, an as needed basis.

-Serve as first point of contact for client for daily needs as well as escalation point.

-Facilitate and resolve client escalations.

-Engage client as needed for service delivery items or change requests.

Client Relationship Management

-Prepare for, support and attend governance meetings and/or periodic client team performance reviews.

-Support client or service transitions, gaining an understanding of processes and documentation.

-Communicate effectively with the client and internal partners for analysis/resolution.

-Participate in meetings to discuss identified issues and the impact on service delivery.

-Lead client interactions with day-to-day client contacts, and facilitate client touch-points.

-Build trusting partnerships with internal and external key stakeholders.

-Understand internal and client priorities and balance expectations with the team.

Project Management

-Draft, prepare and/or manage project plans, including risks and issues.

-Provide information to managers and/or act as primary facilitator of internal/external acceptance testing.

-Support or lead requirements sessions:

-Write or validate requirements;

-Map client processes to the standard model; and

-Identify and/or manage gaps to the standard model.

-Coordinate with stakeholders to evaluate, plan, prepare and execute requests for new products, services, and special projects/change requests (CRs).

-Manage project plan milestones.

-Understand and analyze the impact of changing priorities and balance resources appropriately.

Operations Management

-Manage day-to-day service delivery within the team in a multi-client or multi-service environment.

-Handle service escalations from internal and external clients.

-Monitor the daily workflow of the client team.

-Provide support/direction for process or problem resolutions.

-Review data for trending.

-Proactively look for potential service delivery issues and seek resolution.

-Coordinate or lead process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts.

-Support and hold team members accountable for continuous process improvements.

-Provide status reports to internal and external stakeholders as required.

-Ensure ongoing maintenance of policies, procedures, and documentation.

-Provide support on compliance and regulatory issues.

-Provide oversight of internal and external audit compliance.

-Partner with internal and external teams to deliver client service with quality and on time.

-Analyze processing trends and develop process improvement solutions, working toward standardization across client teams and/or cost reductions.

-Enforce and support meeting/exceeding Service Levels (SLAs or RSLs), Key Performance Indicators (KPIs) and other performance/quality objectives, and communicating measures.

-Responsible for reporting operational metrics and tracking the measures.

-Consult/collaborate with internal and external stakeholders to ensure alignment on priorities and projects.

-Responsible for adherence to the various internal and external audit requirements.

-Communicate changes in process to BAU client teams.

-Assist with the management of rolling out new initiatives, policies and strategies to teams.

People Management

-Support colleagues in the annual performance planning process and provide regular feedback.

-Partner with colleagues to create a development plan based on career goals.

-Coach colleagues on providing high-quality service and building strong internal/external client relationships.

-Recognize opportunities to build colleagues' knowledge, skills and confidence.

-Provide guidance and answer questions from team members and prepare them for their next assignment.

-Monitor colleagues' work schedule, time recording, and performance.

-Connect colleagues so their work contributes to business strategies and promotes satisfying work experiences.

-Support colleagues in, and hold them accountable for, making appropriate business decisions.

-Motivate and retain highly qualified individuals who are committed to delivering client and business results.

-Promote an atmosphere in which frequent, constructive coaching and feedback is the norm.

-Provide input into managing resources to provide service delivery

-Participate in the development of outsourcing, processing and product training.

Financial Management

-Understand and adhere to Statements of Work and deal models.

-Ensure adherence to time recording procedures

-Support creation of accurate fee quotes for special projects/change requests; identify out-of-scope work and align on required budget.

-Execute to budget/goals and provide management with appropriate support for planning/corrective actions.

-Drive effective cost management practices.

Requirements

-HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.

-5+ years of Payroll Operations experience required

-At least 1 year of people management experience required.

-Ability to travel up to 25% required.

-Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.

-Advanced knowledge and understanding of best practices and service delivery models.

-Effective coaching and team development skills.

-Excellent oral and written communication skills.

-Ability to build strong relations with client contacts and internal teams and stakeholders.

-Ability to learn new software functionality quickly.

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

-Professional certification as appropriate is desired, but not required.

By applying for a position with Client, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Client's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Client, we believe that diversity should be visible, valued, and sustained throughout the organization. Client provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Client does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Client provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Additional Job Description

Additional Job Description

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

Professional certification as appropriate is desired, but not required

 
qualifications:
Domain Knowledge

-Educate colleagues and clients while serving as a subject matter expert for:

Delivery model (existing model and future changes);

-Best practices;

-Shared services;

-Standardization of processes; and

-Legislative knowledge, where applicable

-Lead adherence to standard practices and client contractual commitments.

-Contribute to ideas for improving the service delivery model and methodologies.

-Provide input on delivery model and best practices.

Business Planning

-Support operations execution plans.

-Evaluate capacity plans and staffing requirements for operational delivery.

-Update Business Continuity Plans on a semi-annual basis.

-Prioritize business as usual (BAU) work activities and balance the workload across the team.

-Support compensation planning, talent assessments and succession planning.

-Building relationships with clients and third parties to understand business objectives and provide ongoing services and consultation.

-Collaborate with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s).

-Understand contractual scope and work with the client to create change requests, an as needed basis.

-Serve as first point of contact for client for daily needs as well as escalation point.

-Facilitate and resolve client escalations.

-Engage client as needed for service delivery items or change requests.

Client Relationship Management

-Prepare for, support and attend governance meetings and/or periodic client team performance reviews.

-Support client or service transitions, gaining an understanding of processes and documentation.

-Communicate effectively with the client and internal partners for analysis/resolution.

-Participate in meetings to discuss identified issues and the impact on service delivery.

-Lead client interactions with day-to-day client contacts, and facilitate client touch-points.

-Build trusting partnerships with internal and external key stakeholders.

-Understand internal and client priorities and balance expectations with the team.

Project Management

-Draft, prepare and/or manage project plans, including risks and issues.

-Provide information to managers and/or act as primary facilitator of internal/external acceptance testing.

-Support or lead requirements sessions:

-Write or validate requirements;

-Map client processes to the standard model; and

-Identify and/or manage gaps to the standard model.

-Coordinate with stakeholders to evaluate, plan, prepare and execute requests for new products, services, and special projects/change requests (CRs).

-Manage project plan milestones.

-Understand and analyze the impact of changing priorities and balance resources appropriately.

Operations Management

-Manage day-to-day service delivery within the team in a multi-client or multi-service environment.

-Handle service escalations from internal and external clients.

-Monitor the daily workflow of the client team.

-Provide support/direction for process or problem resolutions.

-Review data for trending.

-Proactively look for potential service delivery issues and seek resolution.

-Coordinate or lead process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts.

-Support and hold team members accountable for continuous process improvements.

-Provide status reports to internal and external stakeholders as required.

-Ensure ongoing maintenance of policies, procedures, and documentation.

-Provide support on compliance and regulatory issues.

-Provide oversight of internal and external audit compliance.

-Partner with internal and external teams to deliver client service with quality and on time.

-Analyze processing trends and develop process improvement solutions, working toward standardization across client teams and/or cost reductions.

-Enforce and support meeting/exceeding Service Levels (SLAs or RSLs), Key Performance Indicators (KPIs) and other performance/quality objectives, and communicating measures.

-Responsible for reporting operational metrics and tracking the measures.

-Consult/collaborate with internal and external stakeholders to ensure alignment on priorities and projects.

-Responsible for adherence to the various internal and external audit requirements.

-Communicate changes in process to BAU client teams.

-Assist with the management of rolling out new initiatives, policies and strategies to teams.

People Management

-Support colleagues in the annual performance planning process and provide regular feedback.

-Partner with colleagues to create a development plan based on career goals.

-Coach colleagues on providing high-quality service and building strong internal/external client relationships.

-Recognize opportunities to build colleagues' knowledge, skills and confidence.

-Provide guidance and answer questions from team members and prepare them for their next assignment.

-Monitor colleagues' work schedule, time recording, and performance.

-Connect colleagues so their work contributes to business strategies and promotes satisfying work experiences.

-Support colleagues in, and hold them accountable for, making appropriate business decisions.

-Motivate and retain highly qualified individuals who are committed to delivering client and business results.

-Promote an atmosphere in which frequent, constructive coaching and feedback is the norm.

-Provide input into managing resources to provide service delivery

-Participate in the development of outsourcing, processing and product training.

Financial Management

-Understand and adhere to Statements of Work and deal models.

-Ensure adherence to time recording procedures

-Support creation of accurate fee quotes for special projects/change requests; identify out-of-scope work and align on required budget.

-Execute to budget/goals and provide management with appropriate support for planning/corrective actions.

-Drive effective cost management practices.

Requirements

-HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.

-5+ years of Payroll Operations experience required

-At least 1 year of people management experience required.

-Ability to travel up to 25% required.

-Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.

-Advanced knowledge and understanding of best practices and service delivery models.

-Effective coaching and team development skills.

-Excellent oral and written communication skills.

-Ability to build strong relations with client contacts and internal teams and stakeholders.

-Ability to learn new software functionality quickly.

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

-Professional certification as appropriate is desired, but not required.

By applying for a position with Client, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Client's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Client, we believe that diversity should be visible, valued, and sustained throughout the organization. Client provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Client does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Client provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Additional Job Description

Additional Job Description

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

Professional certification as appropriate is desired, but not required

 
skills: Domain Knowledge

-Educate colleagues and clients while serving as a subject matter expert for:

Delivery model (existing model and future changes);

-Best practices;

-Shared services;

-Standardization of processes; and

-Legislative knowledge, where applicable

-Lead adherence to standard practices and client contractual commitments.

-Contribute to ideas for improving the service delivery model and methodologies.

-Provide input on delivery model and best practices.

Business Planning

-Support operations execution plans.

-Evaluate capacity plans and staffing requirements for operational delivery.

-Update Business Continuity Plans on a semi-annual basis.

-Prioritize business as usual (BAU) work activities and balance the workload across the team.

-Support compensation planning, talent assessments and succession planning.

-Building relationships with clients and third parties to understand business objectives and provide ongoing services and consultation.

-Collaborate with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s).

-Understand contractual scope and work with the client to create change requests, an as needed basis.

-Serve as first point of contact for client for daily needs as well as escalation point.

-Facilitate and resolve client escalations.

-Engage client as needed for service delivery items or change requests.

Client Relationship Management

-Prepare for, support and attend governance meetings and/or periodic client team performance reviews.

-Support client or service transitions, gaining an understanding of processes and documentation.

-Communicate effectively with the client and internal partners for analysis/resolution.

-Participate in meetings to discuss identified issues and the impact on service delivery.

-Lead client interactions with day-to-day client contacts, and facilitate client touch-points.

-Build trusting partnerships with internal and external key stakeholders.

-Understand internal and client priorities and balance expectations with the team.

Project Management

-Draft, prepare and/or manage project plans, including risks and issues.

-Provide information to managers and/or act as primary facilitator of internal/external acceptance testing.

-Support or lead requirements sessions:

-Write or validate requirements;

-Map client processes to the standard model; and

-Identify and/or manage gaps to the standard model.

-Coordinate with stakeholders to evaluate, plan, prepare and execute requests for new products, services, and special projects/change requests (CRs).

-Manage project plan milestones.

-Understand and analyze the impact of changing priorities and balance resources appropriately.

Operations Management

-Manage day-to-day service delivery within the team in a multi-client or multi-service environment.

-Handle service escalations from internal and external clients.

-Monitor the daily workflow of the client team.

-Provide support/direction for process or problem resolutions.

-Review data for trending.

-Proactively look for potential service delivery issues and seek resolution.

-Coordinate or lead process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts.

-Support and hold team members accountable for continuous process improvements.

-Provide status reports to internal and external stakeholders as required.

-Ensure ongoing maintenance of policies, procedures, and documentation.

-Provide support on compliance and regulatory issues.

-Provide oversight of internal and external audit compliance.

-Partner with internal and external teams to deliver client service with quality and on time.

-Analyze processing trends and develop process improvement solutions, working toward standardization across client teams and/or cost reductions.

-Enforce and support meeting/exceeding Service Levels (SLAs or RSLs), Key Performance Indicators (KPIs) and other performance/quality objectives, and communicating measures.

-Responsible for reporting operational metrics and tracking the measures.

-Consult/collaborate with internal and external stakeholders to ensure alignment on priorities and projects.

-Responsible for adherence to the various internal and external audit requirements.

-Communicate changes in process to BAU client teams.

-Assist with the management of rolling out new initiatives, policies and strategies to teams.

People Management

-Support colleagues in the annual performance planning process and provide regular feedback.

-Partner with colleagues to create a development plan based on career goals.

-Coach colleagues on providing high-quality service and building strong internal/external client relationships.

-Recognize opportunities to build colleagues' knowledge, skills and confidence.

-Provide guidance and answer questions from team members and prepare them for their next assignment.

-Monitor colleagues' work schedule, time recording, and performance.

-Connect colleagues so their work contributes to business strategies and promotes satisfying work experiences.

-Support colleagues in, and hold them accountable for, making appropriate business decisions.

-Motivate and retain highly qualified individuals who are committed to delivering client and business results.

-Promote an atmosphere in which frequent, constructive coaching and feedback is the norm.

-Provide input into managing resources to provide service delivery

-Participate in the development of outsourcing, processing and product training.

Financial Management

-Understand and adhere to Statements of Work and deal models.

-Ensure adherence to time recording procedures

-Support creation of accurate fee quotes for special projects/change requests; identify out-of-scope work and align on required budget.

-Execute to budget/goals and provide management with appropriate support for planning/corrective actions.

-Drive effective cost management practices.

Requirements

-HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.

-5+ years of Payroll Operations experience required

-At least 1 year of people management experience required.

-Ability to travel up to 25% required.

-Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.

-Advanced knowledge and understanding of best practices and service delivery models.

-Effective coaching and team development skills.

-Excellent oral and written communication skills.

-Ability to build strong relations with client contacts and internal teams and stakeholders.

-Ability to learn new software functionality quickly.

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

-Professional certification as appropriate is desired, but not required.

By applying for a position with Client, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Client's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Client, we believe that diversity should be visible, valued, and sustained throughout the organization. Client provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Client does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Client provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Additional Job Description

Additional Job Description

Education:

-Bachelor's degree and/or a minimum of 3 years of equivalent work experience required.

Professional certification as appropriate is desired, but not required


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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