Desktop Support Engineer

  • location: Elizabeth, NJ
  • type: Temp to Perm
  • salary: $20 - $25 per hour
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job description

Desktop Support Engineer

job summary:
Description:

The Desktop Support Specialist works under limited supervisions and assists users with technical support of desktop computers, applications, mobile devices and related technology.

Essential Job Functions:

Our client has a CISCO environment.

  • Shift starts at 5:30 AM.
  • Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
  • Assist 3rd Party vendors when issues arise.
  • Equipment setup for new hires/terms/transfers.
  • Recognize common patterns in cases to uncover related and new problems.

    Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
  • Provision mobile computing devices and resolve connectivity issues.
  • Administer alternative desktop solutions such as Virtual desktop and terminal servers, and configure remote access devices.
  • Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies.
  • Recognize common patterns in cases to uncover related and new problems.
  • Ensure all work products meets/exceeds company standards.
  • Experience with Active Directory, MS Office suite, remote tools, and at least one (1) Operating System
 
location: Elizabeth, New Jersey
job type: Contract
salary: $20 - 25 per hour
work hours: 7am to 3pm
education: No Degree Required
 
responsibilities:
  • .
  • Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
  • Assist 3rd Party vendors when issues arise.
  • Equipment setup for new hires/terms/transfers.
  • Recognize common patterns in cases to uncover related and new problems.

    Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
  • Provision mobile computing devices and resolve connectivity issues.
  • Administer alternative desktop solutions such as Virtual desktop and terminal servers, and configure remote access devices.
  • Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies.
  • Recognize common patterns in cases to uncover related and new problems.
  • Ensure all work products meets/exceeds company standards.
  • Experience with Active Directory, MS Office suite, remote tools, and at least one (1) Operating System.
 
qualifications:
  • Ability to work in a fast paced environment. Time Management Skills A MUST!
  • Must be able to acquire a TWIC card. The Transportation Worker Identification Credential, also known as TWIC ® , is required by the Maritime Transportation Security Act for workers who need access to secure areas of the nation's maritime facilities and vessels.
 
skills:
  • Excellent interpersonal and relationship-building skills.
  • Ability to adapt and learn new technologies.
  • Excellent organizational skills with emphasis on detail and follow up Ability to translate technical activities in a manner appropriate for diverse audiences.
  • Excellent written and oral communication skills.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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