Help Desk Specialist

  • location: Roseville, CA
  • type: Permanent
easy apply

job description

Help Desk Specialist

job summary:
Our client is looking for a Help Desk Specialist in the Sacramento area. This is a direct hire opportunity.

In this role you will be providing both level 1 (phone) and level 2 (deskside) support.

Responsibilities:

  • Administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware.
  • Asset management of workstations, tablets, and smartphones.
  • Detect, diagnose and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
  • Provide support using remote diagnostics and access tools to internal and offsite employees.
  • Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements.
  • Provide efficient and accurate service while meeting strict deadlines. Some work will need to be accomplished within a short span of time.
Qualifications:

  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, Active Directory, Windows client OSes
  • Strong client-facing and communication skills
  • Advanced hardware and software troubleshooting skills
  • Experience with imaging tools for Windows client OSes
  • Experience supporting users using Office 365
  • Experience with mobile device management including image creation and user profile management
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent experience
Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (85-100%)
  • Keyboarding (50-60%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (50-60%)
 
location: Roseville, California
job type: Permanent
work hours: 8 to 5
education: Bachelors
 
responsibilities:
Our client is looking for a Help Desk Specialist in the Sacramento area. This is a direct hire opportunity.

In this role you will be providing both level 1 (phone) and level 2 (deskside) support.

Responsibilities:

  • Administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware.
  • Asset management of workstations, tablets, and smartphones.
  • Detect, diagnose and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
  • Provide support using remote diagnostics and access tools to internal and offsite employees.
  • Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements.
  • Provide efficient and accurate service while meeting strict deadlines. Some work will need to be accomplished within a short span of time.
Qualifications:

  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, Active Directory, Windows client OSes
  • Strong client-facing and communication skills
  • Advanced hardware and software troubleshooting skills
  • Experience with imaging tools for Windows client OSes
  • Experience supporting users using Office 365
  • Experience with mobile device management including image creation and user profile management
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent experience
Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (85-100%)
  • Keyboarding (50-60%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (50-60%)
 
qualifications:
Our client is looking for a Help Desk Specialist in the Sacramento area. This is a direct hire opportunity.

In this role you will be providing both level 1 (phone) and level 2 (deskside) support.

Responsibilities:

  • Administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware.
  • Asset management of workstations, tablets, and smartphones.
  • Detect, diagnose and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
  • Provide support using remote diagnostics and access tools to internal and offsite employees.
  • Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements.
  • Provide efficient and accurate service while meeting strict deadlines. Some work will need to be accomplished within a short span of time.
Qualifications:

  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, Active Directory, Windows client OSes
  • Strong client-facing and communication skills
  • Advanced hardware and software troubleshooting skills
  • Experience with imaging tools for Windows client OSes
  • Experience supporting users using Office 365
  • Experience with mobile device management including image creation and user profile management
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent experience
Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (85-100%)
  • Keyboarding (50-60%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (50-60%)
 
skills: Our client is looking for a Help Desk Specialist in the Sacramento area. This is a direct hire opportunity.

In this role you will be providing both level 1 (phone) and level 2 (deskside) support.

Responsibilities:

  • Administration and maintenance of Windows workstations, tablets, smartphones, and multifunction hardware.
  • Asset management of workstations, tablets, and smartphones.
  • Detect, diagnose and resolve or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
  • Provide support using remote diagnostics and access tools to internal and offsite employees.
  • Respond to end-user issues and requests via the helpdesk ticketing system, email, or phone and provide resolution of issues and requests within service level agreements.
  • Provide efficient and accurate service while meeting strict deadlines. Some work will need to be accomplished within a short span of time.
Qualifications:

  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, Active Directory, Windows client OSes
  • Strong client-facing and communication skills
  • Advanced hardware and software troubleshooting skills
  • Experience with imaging tools for Windows client OSes
  • Experience supporting users using Office 365
  • Experience with mobile device management including image creation and user profile management
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent experience
Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

  • Sitting, standing and walking (85-100%)
  • Keyboarding (50-60%)
  • Viewing computer monitor, tablet and cell phone screen requiring close vision (50-60%)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs



    IT Help Desk Technician

  • location: Folsom, CA
  • job type: Permanent
  • salary: $45,000 - $55,000 per year
  • date posted: 11/14/2018