Desktop Support

  • location: Santa Clara, CA
  • type: Contract
  • salary: $25 - $27 per hour
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job description

Desktop Support

job summary:
The Desktop Support is part of IT Service Desk team providing first and second line IT technical support to internal employees. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolve a wide range of technical issues. The Service Desk staff works in a dynamic, fast-paced call center that provides IT services over the phone, through email, or walk-in customers

location: Santa Clara, California
job type: Contract
salary: $25 - 27 per hour
work hours: 9am to 5pm
education: Associates

? Excellent communication skills and telephone manner

? Excellent organizational skills and Incident Management experience

? Knowledge about computer hardware, software, troubleshooting computer-related issues, and technological problem solving

? Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2013/365

? Some knowledge of Mac OS and Linux/Unix is a plus

? Some knowledge of Cisco Unified Communications

? You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

? Ability to follow team policies, processes and procedures

? Knowledge ITIL is desirable

Provide level 1&2 local and remote desktop/laptop support in multi-site enterprise environment with over 2000 users. Experience is one or more of the following areas:

? Windows client administration, including:

? Monitor, respond to and resolve service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system

? Troubleshoot hardware and software incidents including Operating systems and software application problems

? Image/Build and configure systems issued to users, decommission retired systems

? Strong knowledge of MS Office 2007/2010/2013, Active Directory account administration

? Good understanding of Full volume encryption support, MS BitLocker, McAfee EEPC

? Good understanding of VPN

? Able to install application software including remote installation

? Able to maintain IT Asset inventory information

? Process new hire on-boarding and termination off-boarding process.

? Telecom/Network site support, including:

? Cisco Unified Communications Manager (CUCM) and Cisco Unity account administration

? Basic knowledge of Zoom, Cisco Jabber IM and video conferencing troubleshooting

skills: ? UNIX/Linux administration, including:

? Account creation, password resets, account termination

? Knowledge of Go Global and/or Exceed-On- Demand terminal emulation support is plus

? Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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