System Engineer

  • location: Milpitas, CA
  • type: Contract
  • salary: $42.50 - $53.13 per hour
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job description

System Engineer

job summary:












Role & Responsibilities

- Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

- Provides technology/product training and intellectual property material as required.

- Acts as focal point for large account network problem resolution.

- Effectively utilizes moderate to complex lab setups to recreate and solve problems.

- Submits complete and correct bug reports in area of expertise.

- Interacts across other technical teams and development teams at peer level.

- Acts as a technical expert and provides support on a world-wide basis.

- Generate clear and concise documentation in the form of case notes, technical tips and white papers.



Minimum Qualifications

? 5+ years' experience in troubleshooting

? Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP

? Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)

? 3+ Years of experience in Unix and Networking

? Knowledge of Oracle SQL is a plus

Shell scripting , Python , Perl , Java scripting experience



Desired Skills

? CCIE Voice/Collaboration preferred

? Extensive SIP knowledge and troubleshooting will be preferred

? Cisco Telepresence and Video solutions knowledge is plus

Virtualization & AWS skills













 
location: Milpitas, California
job type: Contract
salary: $42.50 - 53.13 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:












Role & Responsibilities

- Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.

- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

- Provides technology/product training and intellectual property material as required.

- Acts as focal point for large account network problem resolution.

- Effectively utilizes moderate to complex lab setups to recreate and solve problems.

- Submits complete and correct bug reports in area of expertise.

- Interacts across other technical teams and development teams at peer level.

- Acts as a technical expert and provides support on a world-wide basis.

- Generate clear and concise documentation in the form of case notes, technical tips and white papers.

















 
qualifications:
















Minimum Qualifications

? 5+ years' experience in troubleshooting

? Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP

? Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)

? 3+ Years of experience in Unix and Networking

? Knowledge of Oracle SQL is a plus

Shell scripting , Python , Perl , Java scripting experience

















 
skills:

















Desired Skills

? CCIE Voice/Collaboration preferred

? Extensive SIP knowledge and troubleshooting will be preferred

? Cisco Telepresence and Video solutions knowledge is plus

Virtualization & AWS skills














Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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