Desktop Support Technician

  • location: Oak Brook, IL
  • type: Contract
  • salary: $20 - $27 per hour
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job description

Desktop Support Technician

job summary:
Primary Responsibilities:

  • Identifies, maintains, troubleshoots and resolves Level 1 and Level 2 problems for users of the computing devices, end-user applications, smartphones and other technology-related devices in alignment with SLA guidelines.
  • Maintains excellent communications and follow-up with users, customers, co-workers, hardware and technical support personnel and management within the timelines defined in SLA guidelines.
  • Manages tickets in the Ivanti IT ticketing system; records ticket resolution activities in detail.
  • Monitors IT ticketing system frequently for arrival of new desktop computing tickets. Coordinates with IT Manager to prioritize and effectively resolve tickets.
  • Sets up and configures desktop hardware, software and peripherals.
  • Coordinates timely repair of computing equipment and peripherals covered by vendor maintenance agreements.
  • Performs desktop hardware repair of computing equipment and peripherals that are not covered by vendor maintenance agreements.
Requirements:

  • Minimum of 5 years of experience in Desktop Support & knowledge of large-scale computer operations.
  • Expert level desktop applications experience required.
  • General networking knowledge required.
  • In-depth knowledge of Windows Operating System.
  • Working knowledge of Microsoft Office Suite.
  • Working knowledge of third-part applications such as Java and Adobe
  • Working knowledge of printers, faxes and mobile devices.
  • Familiarity with basic networking principles
  • Mobile device experience (iOS / Android).
  • Displays familiarity with telecommunications equipment.
Education/Certification/License:

  • Bachelor's degree in Computer Science, Business Information Systems or related discipline.
  • In lieu of Bachelor's degree, an equivalent combination of education and experience from which comparable knowledge and skills may be accepted.
  • Microsoft Certification preferred.
  • HDI Desktop Certification a plus.
  • A+, Network+ or other industry related certification a plus.
 
location: Oak Brook, Illinois
job type: Contract
salary: $20 - 27 per hour
work hours: 8am to 5pm
education: No Degree Required
 
responsibilities:
  • Identifies, maintains, troubleshoots and resolves Level 1 and Level 2 problems for users of the computing devices, end-user applications, smartphones and other technology-related devices in alignment with SLA guidelines.
  • Maintains excellent communications and follow-up with users, customers, co-workers, hardware and technical support personnel and management within the timelines defined in SLA guidelines.
  • Manages tickets in the Ivanti IT ticketing system; records ticket resolution activities in detail.
  • Monitors IT ticketing system frequently for arrival of new desktop computing tickets. Coordinates with IT Manager to prioritize and effectively resolve tickets.
  • Sets up and configures desktop hardware, software and peripherals.
  • Coordinates timely repair of computing equipment and peripherals covered by vendor maintenance agreements.
  • Performs desktop hardware repair of computing equipment and peripherals that are not covered by vendor maintenance agreements.
 
qualifications:
Education/Certification/License:

  • Bachelor's degree in Computer Science, Business Information Systems or related discipline.
  • In lieu of Bachelor's degree, an equivalent combination of education and experience from which comparable knowledge and skills may be accepted.
  • Microsoft Certification preferred.
  • HDI Desktop Certification a plus.
  • A+, Network+ or other industry related certification a plus.
 
skills: Requirements:

  • Minimum of 5 years of experience in Desktop Support & knowledge of large-scale computer operations.
  • Expert level desktop applications experience required.
  • General networking knowledge required.
  • In-depth knowledge of Windows Operating System.
  • Working knowledge of Microsoft Office Suite.
  • Working knowledge of third-part applications such as Java and Adobe
  • Working knowledge of printers, faxes and mobile devices.
  • Familiarity with basic networking principles
  • Mobile device experience (iOS / Android).
  • Displays familiarity with telecommunications equipment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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