POS Support Engineer

  • location: Parsippany, NJ
  • type: Contract
  • salary: $25 - $30 per hour
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job description

POS Support Engineer

job summary:
Global Retail Systems Support

Job Summary

This role is responsible for maintaining and supporting in-store functionality and business processes using standard tools, hardware, and software. This position is of a technical contributor and would be responsible for the timely completion of approved projects, tasks, break- fixes, and meeting established business service level agreements. The Analyst must excel in continuous improvement activities; demonstrating a proficiency for writing/updating processes and standards to improve support team effectiveness. This individual must demonstrate knowledge and expertise across a variety of applications including, but not limited to, payment processing, Windows & Apple platforms, fixed Point of Sale (POS), and Mobile POS implementations. Core responsibilities include QA lab preparation & support, transition to support planning, deployment planning and execution, and coordinating with other IT groups to resolve store related production issues. Must be available to work flexible hours that may include early mornings, nights, or weekends during deployments or outages. Infrequent travel may be required for onsite coverage at various Tiffany locations in US.

location: Parsippany, New Jersey
job type: Contract
salary: $25 - 30 per hour
work hours: 9am to 5pm
education: Bachelors
Essential Job Functions

  • Collaborate with the functional team during design sessions, software changes and/or release boards. Take part in technically-related project planning and implementation tasks as assigned. Typical assignments include review of business and functional requirements, authoring non-functional requirements, participating in design, authoring transition to support planning, leading deployment planning, implementation, and hypercare support.
  • Collaborate with IT support teams to bring chronic issues to resolution. Provide appropriate outage communication to business and functional partners. Submit Root cause Analysis documentation along with action items recorded in Service-Now.
  • Works with external vendors on the timely resolution of issues and deployments to meet service level agreements and to meet our customers' satisfaction.
  • Create effective knowledge base documentation for future reference and problem avoidance.
  • Work with the functional and QA teams to provision and manage POS labs based on the project requirements.
  • Bachelor's degree - Math, Science, Computer Science, or Business preferred or equivalent work experience.
  • Minimum 6+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing medium to large projects.
  • Previous retail background in store systems
  • Experience implementing/upgrading Point of Sale (POS) systems and payment processing solutions including mobile POS
  • Very strong analysis/troubleshooting skills, strong partnering/relationship building skills
  • Strong understanding of the Software Development Lifecycle
  • Experience working on projects involving the implementation of 3rd party software solutions
  • Experience managing vendors to deliver components of projects
  • Strong technical documentation skills
  • Strong written and verbal communications skills
  • Past experience with VeriFone FIPAY/RTS & Pathfinder
  • Past experience with incident management tool Service-Now
  • PowerShell Scripting experience
  • Experience with business modeling and requirements management tools, as well as knowledge of project management and application implementation methodologies

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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