Operations Support Systems Engineer - ISE

  • location: Cary, NC
  • type: Contract
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job description

Operations Support Systems Engineer - ISE

job summary:
This position is for a Cisco Identity Services Engine (ISE) subject matter expert. This individual shall independently perform enterprise-level Cisco ISE design, configuration, troubleshooting, and propose enhancements to improve performance. These activities will include resolving escalations from network operations centers, project teams and customers. Expected to own and drive resolution of highly complex system and application incidents, track and complete change management request.

location: Cary, North Carolina
job type: Contract
work hours: 8am to 5pm
education: Bachelors
Mentor network operations engineers

Support new technology and product integration

Assist with remediation efforts of security vulnerabilities per procedure

Review and provide technical analysis on IARs

Create and maintain knowledge articles

Analyze platform issues and manage escalations to various organizations

Minimum Qualifications:

This individual must possess expert level knowledge of Cisco ISE, with hands on experience with OS, applications support or networking, including common network security practices, standards and troubleshooting. Candidate must have excellent communications skills and be able to deliver results under pressure. The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the ability to interface successfully with both the customers technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer. The successful candidate will be flexible with work hours, as position may be required to work an off-shift or on-call.

Basic Skills & Experience

Basic knowledge of network routing and switching concepts.

Minimum of 3 years of networking experience.

Experience with Cisco ISE configuration and troubleshooting.

Configure Network Access Devices (NADs), policy components, and basic authentication and authorization policies in Cisco ISE - Implement Cisco ISE web authentication and guest services.

Deploy Cisco ISE profiling, posture and client provisioning services.

Intermediate knowledge of IT concepts, OS, application support and network management.

Configure device administration using TACACS+ in Cisco ISE.

Basic knowledge of network routing and switching concepts.

Desired Skills & Experience

The successful candidate should possess:

Bachelor's degree


SISAS (Implementing Cisco Secure Access Solutions)


skills: Cisco ISE



Network Access Devices (NADs)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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