CSC Technician II

  • location: Richardson, TX
  • type: Temp to Perm
  • salary: $21 - $24 per hour
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job description

CSC Technician II

job summary:
The CSC Technician II is an important part of our datacenter team. As the "front lines" of our business you are in the unique position of helping to cultivate a customer focused environment. The Customer Support Center provides 7x24x365 coverage in each of our datacenters. As a part of our team you will be responsible for acknowledging receipt of trouble ticket, assignment of trouble ticket, and completion of trouble ticket. In addition you will be answering calls, granting access to customer premises and installing network cabling. CSC Technicians may be required to work nights, holidays and weekends.

 
location: Richardson, Texas
job type: Contract
salary: $21 - 24 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
RESPONSIBILITIES:

  • Verify access level via the customer access list
  • Unlock and lock customer cages and cabinets
  • Monitor incoming ticket queue
  • Answer incoming telephone calls
  • Follow the documented procedure for the customer trouble ticket lifecycle
  • Complete customer requests both verbal and written (tickets)
  • Generate trouble tickets in accordance with standard operating procedures
  • Assist customers as needed e.g. provide carts, provide approved tools etc.
  • Perform collocation room inspections as required
  • Escort carrier representatives to the M.P.O.E. and Telco spine as needed
  • Install and test network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable
  • Install networking gear e.g. servers, switches, routers etc.
  • Work with property management in support of customers
  • Perform other duties as assigned by management
 
qualifications:
RESPONSIBILITIES:

  • Verify access level via the customer access list
  • Unlock and lock customer cages and cabinets
  • Monitor incoming ticket queue
  • Answer incoming telephone calls
  • Follow the documented procedure for the customer trouble ticket lifecycle
  • Complete customer requests both verbal and written (tickets)
  • Generate trouble tickets in accordance with standard operating procedures
  • Assist customers as needed e.g. provide carts, provide approved tools etc.
  • Perform collocation room inspections as required
  • Escort carrier representatives to the M.P.O.E. and Telco spine as needed
  • Install and test network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable
  • Install networking gear e.g. servers, switches, routers etc.
  • Work with property management in support of customers
  • Perform other duties as assigned by management
 
skills: RESPONSIBILITIES:

  • Verify access level via the customer access list
  • Unlock and lock customer cages and cabinets
  • Monitor incoming ticket queue
  • Answer incoming telephone calls
  • Follow the documented procedure for the customer trouble ticket lifecycle
  • Complete customer requests both verbal and written (tickets)
  • Generate trouble tickets in accordance with standard operating procedures
  • Assist customers as needed e.g. provide carts, provide approved tools etc.
  • Perform collocation room inspections as required
  • Escort carrier representatives to the M.P.O.E. and Telco spine as needed
  • Install and test network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable
  • Install networking gear e.g. servers, switches, routers etc.
  • Work with property management in support of customers
  • Perform other duties as assigned by management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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