Telephony Engineer

  • location: Reston, VA
  • type: Permanent
  • salary: $90,000 - $100,000 per year
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job description

Telephony Engineer

job summary:
Our client is looking for a Telephony Engineer for a permanent opportunity in Reston, VA.

We have been asked to fill the following position:

Actual Title: Telephony Engineer 3 - Experience & Responsibilities:

-4-6 years' experience administering, engineering and supporting Cisco voice gateways

- 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

- 2-4 years' experience administering, engineering and supporting an IP/PBX platform

 
location: Reston, Virginia
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 8 to 5
education: Bachelors
 
responsibilities:
-4-6 years' experience administering, engineering and supporting Cisco voice gateways

- 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

- 2-4 years' experience administering, engineering and supporting an IP/PBX platform

- Experience administering, engineering and supporting ACME Packet session border controller

- Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment

- Ability to work independently and with a strong sense of system ownership.

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite

- Experience with SIP Peering

- Knowledge of other gateways and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment.

- Ability to communicate technical terms to non-technical users preferred

- Demonstrated experience of following an ITIL model preferred

- Collaboration skills and attention to detail preferred

- Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred

- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred

- Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

- Engineer, configure, and deploy of all Unified Communications infrastructure

- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution

- Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

- Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

 
qualifications:
-4-6 years' experience administering, engineering and supporting Cisco voice gateways

- 4-6 years of progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 2-4 years' experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, CUIC, CVP, UCCE, SME, CUSP, and CUC

- 2-4 years' experience administering, engineering and supporting an IP/PBX platform

- Experience administering, engineering and supporting ACME Packet session border controller

- Strong troubleshooting skills and the ability to troubleshoot complex problems throughout the UCCE and CUCM environment

- Ability to work independently and with a strong sense of system ownership.

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discus Experience with Interactive Intelligence CIC IP/PBX suite

- Experience with SIP Peering

- Knowledge of other gateways and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Firm understanding of Cisco CVP and UCCE servers and services, and the call flow throughout the UCCE environment.

- Ability to communicate technical terms to non-technical users preferred

- Demonstrated experience of following an ITIL model preferred

- Collaboration skills and attention to detail preferred

- Strong best practice in adopting and compiling to a development lifecycle model (system and UAT testing in lab) preferred

- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs preferred

- Provide engineering and support on Cisco UC and Contact Center Platforms including CUCM, CUC, CVP, and UCCE, Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

- Engineer, configure, and deploy of all Unified Communications infrastructure

- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution

- Implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

- Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

 
skills: Assess, design and document technical requirements supporting business/RFP needs

- Analyze existing voice and data networks and recommend solutions

- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

- Perform other duties as assigned by leadership


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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