Sr. UCCE Engineer

  • location: Reston, VA
  • type: Permanent
  • salary: $105,000 - $115,000 per year
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job description

Sr. UCCE Engineer

job summary:
Our client is looking for a Sr. UCCE Engineer for a permanent opportunity in Reston, VA.

- Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience

- Experience administering, engineering and supporting ACME Packet session border controllers required

- 6+ years of experience administering, engineering and supporting Cisco voice gateways

- 6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite - including CVP and ICM scripting

- 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager

- 4-6 years of experience administering, engineering and supporting an IP/PBX platform

 
location: Reston, Virginia
job type: Permanent
salary: $105,000 - 115,000 per year
work hours: 8 to 5
education: Bachelors
 
responsibilities:
Our client is looking for a Sr. UCCE Engineer for a permanent opportunity in Reston, VA.

- Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience

- Experience administering, engineering and supporting ACME Packet session border controllers required

- 6+ years of experience administering, engineering and supporting Cisco voice gateways

- 6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite - including CVP and ICM scripting

- 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager

- 4-6 years of experience administering, engineering and supporting an IP/PBX platform

- Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language

- Strong knowledge of industry standards

- Experience in engineering, deploying, and supporting UCCE version 11.X

- Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features

- Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.

- Ability to work independently and with a strong sense of system ownership.

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

- Experience with SIP Peering

- Knowledge of other contact center platforms and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Ability to communicate technical terms to non-technical users required

- Collaboration skills and attention to detail required

- Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

- Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

- Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips.

- Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

 
qualifications:
Our client is looking for a Sr. UCCE Engineer for a permanent opportunity in Reston, VA.

- Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience

- Experience administering, engineering and supporting ACME Packet session border controllers required

- 6+ years of experience administering, engineering and supporting Cisco voice gateways

- 6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323

- 6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite - including CVP and ICM scripting

- 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager

- 4-6 years of experience administering, engineering and supporting an IP/PBX platform

- Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language

- Strong knowledge of industry standards

- Experience in engineering, deploying, and supporting UCCE version 11.X

- Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features

- Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.

- Ability to work independently and with a strong sense of system ownership.

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

- Experience with SIP Peering

- Knowledge of other contact center platforms and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Ability to communicate technical terms to non-technical users required

- Collaboration skills and attention to detail required

- Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)

- Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals

- Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips.

- Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system

 
skills: - Assess, design and document technical requirements supporting business/RFP needs

- Analyze existing voice and data networks and recommend solutions

- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

- Perform other duties as assigned by leadership


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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