Sr. CISCO UCCE Engr / CVP Developer

  • location: Reston, VA
  • type: Permanent
  • salary: $110,000 - $120,000 per year
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job description

Sr. CISCO UCCE Engr / CVP Developer

job summary:
Our client is looking for a Sr. UCCE Engineer / Developer for a permanent opportunity that can be REMOTE.

As a member of the Telecom Engineering team, the Unified Communications Senior Engineer will have responsibility for designing, configuring and supporting the CISCO Enterprise infrastructure driving the company's IP PBX/VoIP growth. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.

Job Duties / Responsibilities:

- Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.

- Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips

- Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals

- Assess, design and document technical requirements supporting business / RFP needs

- Perform other duties as assigned by leadership

Education Requirements:

- Bachelor's degree required, preferred field of study IT or Computer Science; equivalent work experience will be considered in lieu of degree.

- 6-8 years' experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE suite - including CVP & ICM scripting

- Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language

- Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.

- Strong knowledge of industry standards

- Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required

- Experience in engineering, deploying, and supporting UCCE version 11.x

- Ability to work independently end with a strong sense of system ownership

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

- Knowledge of other contact center platforms and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Ability to communicate technical terms to non-technical users required

- Collaboration skills and attention to detail required

- Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required

Certification requirements:

- CCNA Collaboration

- CCNP Collaboration

- CCIE Collaboration preferred

 
location: Reston, Virginia
job type: Permanent
salary: $110,000 - 120,000 per year
work hours: 8 to 5
education: Bachelors
 
responsibilities:
Our client is looking for a Sr. UCCE Engineer / Developer for a permanent opportunity that can be REMOTE.

As a member of the Telecom Engineering team, the Unified Communications Senior Engineer will have responsibility for designing, configuring and supporting the CISCO Enterprise infrastructure driving the company's IP PBX/VoIP growth. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.

Job Duties / Responsibilities:

- Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.

- Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips

- Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise

- Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals

- Assess, design and document technical requirements supporting business / RFP needs

- Perform other duties as assigned by leadership

Education Requirements:

- Bachelor's degree required, preferred field of study IT or Computer Science; equivalent work experience will be considered in lieu of degree.

- 6-8 years' experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE suite - including CVP & ICM scripting

- Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language

- Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.

- Strong knowledge of industry standards

- Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required

- Experience in engineering, deploying, and supporting UCCE version 11.x

- Ability to work independently end with a strong sense of system ownership

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion

- Knowledge of other contact center platforms and VOIP protocols

- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required

- Ability to communicate technical terms to non-technical users required

- Collaboration skills and attention to detail required

- Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required

Certification requirements:

- CCNA Collaboration

- CCNP Collaboration

- CCIE Collaboration preferred

 
qualifications:
Certification requirements:

- CCNA Collaboration

- CCNP Collaboration

- CCIE Collaboration preferred

Education Requirements:

- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent experience.-

 
skills: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

- Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

- Networks with key contacts outside own area of expertise.

- Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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