Storage and Backup Technician

  • location: Raleigh, NC
  • type: Contract
  • salary: $40 - $70 per hour
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job description

Storage and Backup Technician

job summary:
Position can sit in Raleigh, NC, Lynchburg, VA, or Richmond, VA

General job description:

The Storage and Recovery team member supports all facets of storage administration, data protection and restoration, and assists with disaster recovery efforts for all locations and businesses. This position can be performed remotely, at the manager's discretion, subject to the Data Center Team Work at Home Guidelines.

Essential Duties and Responsibilities:

Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements (SLAs) per Service Now

Perform storage presentation of CIFS/NFS for Microsoft and Linux systems

Perform storage presentation of FCoE/iSCSI LUNs for Microsoft and Linux systems, including switch zoning using Cisco and Brocade

Perform daily management and reporting of Commvault backup environment (backups/restores)

Respond to backup failures using Service Now

Perform daily management of Netapp FAS/AFF environment (provisioning, backups, DR, restores)

Implement and maintain data replication for both SAN and NAS storage per customer specifications

Monitor SAN and NAS performance, balancing load across subsystems to optimize for highest priority applications

Monitor storage health using vendor-provided and 3rd party tools

Participate in weekly on call rotation for after-hours support

Complete project work as required

Install, configure and upgrade Commvault client software on hosts

Create backup policies or schedules to meet customer requirements

Participate in actual and test disaster recovery situations within the scope of areas of responsibility for position

Produce and maintain documentation of all storage, backup/restore and disaster recovery configurations, processes and procedures

Skill Set:

Possesses the ability to work well, integrate, coordinate, and knowledge share with a diverse, virtual team

Strong verbal and written communication skills required

Complete understanding of fiber switch zoning and configuration

Thorough knowledge of Commvault backup solution

Thorough knowledge of creating and managing reporting tools such as OcUM and Commvault reports

Basic understanding of all server types, Microsoft Windows, Sun Solaris, RedHat Linux, ESX.

Anticipate, mitigate, identify, troubleshoot, and resolve performance issues related to storage or backup platforms

Review root cause of escalations and work with appropriate resources to ensure continuous improvements of technology environment and products

Able to interpret data, draw conclusions and make recommendations

Ability to effectively prioritize and execute tasks in a high-pressure environment

Bachelor's degree or equivalent in a technical discipline

2-3 years' experience, at least one of those years as an associate engineer

Technical Skills

In-depth knowledge of FCP, NFS, CIFS, iSCSI

SAN Storage Technologies - Netapp

NAS Storage Technologies - EMC Isilon and NetApp

Various network products - Cisco and Brocade switches

Monitoring and reporting tools such as NetApp OcUM, EMC Insight IQ, Grafana, ESRS, SolarWinds

Backup solutions - Commvault, Cohesity, SMO, SM-SQL, SnapCenter, mirror-vaults.

Basic understanding of Netapp non FAS products such as StorageGrid, E-Series, HCI

Physical Requirements:

Able to lift moderate weights less than 75 lbs.

 
location: Raleigh, North Carolina
job type: Contract
salary: $40 - 70 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
Essential Duties and Responsibilities:

Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements (SLAs) per Service Now

Perform storage presentation of CIFS/NFS for Microsoft and Linux systems

Perform storage presentation of FCoE/iSCSI LUNs for Microsoft and Linux systems, including switch zoning using Cisco and Brocade

Perform daily management and reporting of Commvault backup environment (backups/restores)

Respond to backup failures using Service Now

Perform daily management of Netapp FAS/AFF environment (provisioning, backups, DR, restores)

Implement and maintain data replication for both SAN and NAS storage per customer specifications

Monitor SAN and NAS performance, balancing load across subsystems to optimize for highest priority applications

Monitor storage health using vendor-provided and 3rd party tools

Participate in weekly on call rotation for after-hours support

Complete project work as required

Install, configure and upgrade Commvault client software on hosts

Create backup policies or schedules to meet customer requirements

Participate in actual and test disaster recovery situations within the scope of areas of responsibility for position

Produce and maintain documentation of all storage, backup/restore and disaster recovery configurations, processes and procedures

 
qualifications:
Technical Skills

In-depth knowledge of FCP, NFS, CIFS, iSCSI

SAN Storage Technologies - Netapp

NAS Storage Technologies - EMC Isilon and NetApp

Various network products - Cisco and Brocade switches

Monitoring and reporting tools such as NetApp OcUM, EMC Insight IQ, Grafana, ESRS, SolarWinds

Backup solutions - Commvault, Cohesity, SMO, SM-SQL, SnapCenter, mirror-vaults.

Basic understanding of Netapp non FAS products such as StorageGrid, E-Series, HCI

 
skills: Technical Skills

In-depth knowledge of FCP, NFS, CIFS, iSCSI

SAN Storage Technologies - Netapp

NAS Storage Technologies - EMC Isilon and NetApp

Various network products - Cisco and Brocade switches

Monitoring and reporting tools such as NetApp OcUM, EMC Insight IQ, Grafana, ESRS, SolarWinds

Backup solutions - Commvault, Cohesity, SMO, SM-SQL, SnapCenter, mirror-vaults.

Basic understanding of Netapp non FAS products such as StorageGrid, E-Series, HCI


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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