Director of IT Infrastructure

  • location: Onalaska, WI
  • type: Permanent
  • salary: $125,000 - $150,000 per year
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job description

Director of IT Infrastructure

job summary:

This position directs and manages the operation of the of Network Services, Technical Support, Wide Area Network (WAN), Local Area Network (LAN), Production Services, IT Security and Database Administration functions. The position is responsible for data network planning; network availability and security; local and remote network hardware and software installments; network operations; Wide Area Network (WAN) budgeting and planning and staffing of the Network Services Department. Continuously improve the department processes and procedures. In partnership with the other IS and User Departments, develop, test and maintain the following plans, processes and procedures.

  • Backup and Recovery plans and procedures
  • Contingency Operating plans and procedures
  • Disaster Recovery Plan
SUPERVISOR of: IT Managers, IT Team Leads (Networks and Systems), Database Administrators, Support, project contractors and consultants, AND any other technical staff as needed.

location: Onalaska, Wisconsin
job type: Permanent
salary: $125,000 - 150,000 per year
work hours: 8 to 5
education: Bachelors

  • Direct, through a team of IT specialists, a department responsible for the design, planning, installation, implementation and administration of all voice and LAN/WAN devices and resources
  • Review and approve recommendations for areas pertaining to specific job functions
  • Provide supervision, training, direction and development for team of LAN Analysts, LAN Technicians and Telecom Analyst
  • Maintain the department training syllabus
  • Develop, document, communicate and enforce the corporate Network/Telecom policies and procedures
  • Work on continuous process improvement and progression of the department standards and procedures
  • Monitor support line calls to assure appropriate action is taken on a timely basis
  • Communicate to appropriate management the status of trouble tickets; escalate trouble tickets as necessary
  • Work actively in problem management, resolution and prevention
  • Responsible for project planning, documentation and implementation within the department
  • Provide weekly updates to management on the status of each project
  • Complete weekly management departmental status update reports
  • Through formal training and hands on experience, help all direct reports develop a career path, which is realistic and obtainable through formal training and hands on experience
  • Plan and manage the IS Infrastructure annual budget
  • Additional duties and projects as assigned by Supervisor

  • Bachelor's or Associate's degree in a computer related field
Equivalent combination of education and experience

  • Knowledge of LAN/WAN networks, related hardware and software applications and peripheral devices such as printers and display devices
  • Knowledge and understanding of data communication systems
  • Must have working knowledge of industry used operating systems and protocols, such as, WIN 10, Win 7, DNS, Exchange, CISCO Firewalls, CISCO SD and switches, enterprise routers and hubs, cable plant design, etc.
  • Ability to plan and implement projects on time and within budget; proven ability to develop standards and procedures; able to manage a complex environment involving multiple hardware and software components and data communication links
  • Must be able to create and present written proposals to upper management using a standard format and language that can be understood
  • Ability to read, analyze and interpret common technical journals; ability to define problems, collect data, establish facts and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; ability to respond to common inquiries or complaints from customers; ability to effectively present information to other managers
  • Effectively gather information outside the company through membership in technical and professional societies and by attending conferences sponsored by these professional organizations
  • Minimum eight years experience in Information Systems
  • Minimum four years experience managing Information Systems staff
  • Excellent supervisory and management skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and organizational skills
  • Excellent project management skills
  • Excellent analytical skills for problem determination and resolution
  • Excellent performance management skills
  • Must work within designated normal office hours assigned or required by work
  • May be required to work overtime and provide on call support, including weekends and holidays
  • Required to carry a cell phone at all times

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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