Business Analyst

  • location: Grand Rapids, MI
  • type: Contract
  • salary: $63 - $66 per hour
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job description

Business Analyst

job summary:
We are seeking a Salesforce Business Analyst in the Grand Rapids, MI area.

 
location: Grand Rapids, Michigan
job type: Contract
salary: $63 - 66 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
- Partner with internal Business teams to develop roadmaps and define business processes while creating associated system requirements.

- Organize and manage project work to drive predictable delivery. On-time and on-budget.

- Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution.

- Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades.

- Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.

- Provides work estimates that permit prioritization and assignments to be made

- Oversee day to day operations, maintenance, and support of Salesforce CRM environment.

- Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner

- Utilize analysis and diagramming tools to represent business processes.

- Maximize the value from Salesforce and make decisions on in-built vs custom build solutions.

- Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs

- Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices.

 
qualifications:
- Bachelor's degree in computer science or related fields

- Minimum work experience: 5+ years of work experience in IT

- 2 to 5 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud

- Salesforce Admin Certification (current)

 
skills: - In-depth understanding of the capabilities and constraints of the SFDC CRM application.

- Self-motivated, creative and team player with customer focus

- Strong problem solving and critical thinking skills

- Excellent oral and written communication skills

- Agile Methodologies

- Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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