Product Support Specialist II

  • location: Mountain View, CA
  • type: Contract
  • salary: $36.67 - $40.49 per hour
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job description

Product Support Specialist II

job summary:
Position Description

  • The YouTube Resource Management team is responsible for planning, procuring and managing YouTube's machine and network resources.
  • The team has a broad expertise in YouTube & Google infrastructure and data center technologies.
  • We build and use tools to monitor and manage hardware capacity.
  • We also manage hardware costs relating to YouTube's IT budget.
  • Projects which the team manages include helping to prioritize among multiple feature launches, advising on resource optimizations and driving projects to improve efficiency.
  • The creation of dashboards is a big part of this role.
  • Being able to understand data and pull out relevant information to present recommendations for the team.
  • Those applying MUST have SQL experience and be able to data visualizations.
  • Our team supports operational work involved with day to day management of production data center machine resources.
  • We perform and track machine drains, monitor supply and take action for key thresholds.
  • We also allocate machine quota to services, and configure data center resource pools.
  • This role supports such internal customer requests.
 
location: Mountain View, California
job type: Contract
salary: $36.67 - 40.49 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
  • We perform and track machine drains, monitor supply and take action for key thresholds.
  • We also allocate machine quota to services, and configure data center resource pools.
  • This role supports such internal customer requests.
 
qualifications:
BA/BS degree in computer science, mathematics, engineering, or equivalent experience. 0-2+ years of work experience

 
skills: Skill/Experience/Education

Mandatory

  • BA/BS degree in computer science, mathematics, engineering, or equivalent experience. 0-2+ years of work experience
  • Be proactive, strong analytical skills Familiarity with excel/spreadsheets
  • Familiarity with google suite of applications: gmail, docs, sheets, and slides
Desired

  • 1+ years of work experience Able to thrive and finish projects even when running into obstacles
  • Familiarity with IT environments
  • Familiarity with customer request ticketing system or software Be an awesome person to work with

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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