Technical Support Specialist

  • location: New York, NY
  • type: Permanent
  • salary: $75,000 per year
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job description

Technical Support Specialist

job summary:
As a Technical Support Specialist, you will provide both new and existing clients with platinum technical service. You'll offer advanced technical skills to resolve issues and work closely with a range of stakeholders to deliver access to the infrastructure while meeting clients' connectivity needs. You will be responsible for leading key accounts while regularly liaising with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and project coordination skills while gaining insight into the global financial markets - then this may be the opportunity for you.

 
location: New York, New York
job type: Permanent
work hours: 9 to 5
education: Bachelors
 
responsibilities:
We'll Trust You To:

-Be a self-starter with a passion for technology

-Have proficiency at multitasking in a high-volume environment

-Be dedicated to providing exceptional customer service

-Support proprietary software, hardware, and network offerings coordinating with clients and stakeholders

-Install, manage, and maintain all of private IP network including connectivity and infrastructure

-Integrate and support compnay products and services into our clients' environments including troubleshooting and debugging application issues

-Set up hardware on virtual environments (VMWARE, CITRIX, etc)

-Engage with external vendors (HP, Dell,Cisco, McAfee, etc)

-Maintain relationships with telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and escalate service impact issues on tail circuits

-Coordinate and lead internal/external resources to meet tight project deadlines

Recommend, design, and implement infrastructure strategies to improve the support of products and services

-Multitask to prioritize a high volume of simultaneous projects and tasks

 
qualifications:
You'll Need To Have:

-A Bachelor's degree or equivalent experience

-Legal authorization to work in the United States and will not require visa sponsorship

-Demonstrated knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)

-Experience with communicating and coordinating with internal/external groups to define project scope and meet project deliverables

-A real passion for and proven experience of supporting technology across a multitude of platforms

-A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)

-Excellent communication skills

-Demonstrate an ability to remain calm under pressure

-An aptitude for multitasking

-Proven excellence in customer service

 
skills: We'd Love To See (Nice To Haves):

-Knowledge of telecommunication lines, basic network design, and security

-CompTIA A+ or NET+ certification

-Advanced Excel knowledge including Macro and VBA and ability to crunch and analyze data

-Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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