IT Helpdesk Grievances and Appeals Associate

  • location: Monterey Park, CA
  • type: Contract
  • salary: $15 - $20 per hour
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job description

IT Helpdesk Grievances and Appeals Associate

job summary:

Our client is currently seeking an IT Helpdesk Grievances and Appeals Associate for a 4+ month contract opportunity located in Monterey Park.

location: Monterey Park, California
job type: Contract
salary: $15 - 20 per hour
work hours: 8am to 4pm
education: High School
Job Description:

Researches and triages member/subscriber grievances appeals and complaints, and interprets and explains health plan benefits, policies and procedures to respondents. Researches, reviews, and assigns high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process. Establishes and maintains cohesive relationships with assigned IPA partners through telephone, field work and written communication. Must be highly motivated and dependable. Must possess excellent time management skills.


In training (or recently completed), not consistently reaching production/quality standards

Identifies issues, and with assistance, executes corrective action

Intake Queue

Performs established performance metrics


In the process of developing specific skills needed to perform non-routine tasks

General knowledge of applicable legislation/regulations and actively maintains compliance

Minimum Experience Level

Typically 0-1 year of related experience


Required Skills (top 3 to 5/ non-negotiables):

What you like to see on resumes? (nice to have)



Experience in Appeals and Grievances for Medicare and Medi-Cal

Writing Skills


Not too many short terms jobs



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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