Technical Support

  • location: Austin, TX
  • type: Contract
  • salary: $18.75 - $27.17 per hour
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job description

Technical Support

job summary:












Responsible for helpdesk and/or desktop support for client's systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.











 
location: Austin, Texas
job type: Contract
salary: $18.75 - 27.17 per hour
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Managing a ticket queue and supporting 14k+ internal associates

 
qualifications:
Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

 
skills: Working knowledge of PC technical support, systems administration knowledge and should be familiar with networking & Windows server and desktop OS. The candidate should have recent demonstrated experience or education with the following technologies: desktops, printers, mobility devices, and virtual desktops. The ideal candidate will have strong customer service, teamwork, and communication skills. Familiarity with Remedy, remote connection tools, and SCCM would be a plus.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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