Desktop Support Analyst

  • location: Nashville, TN
  • type: Contract
  • salary: $12 - $14 per hour
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job description

Desktop Support Analyst

job summary:
Randstad Technologies is searching for a Desktop Support Technician

Randstad Technologies Nashville is currently searching for a Desktop Support Technician to fill a long term contract with one of our clients downtown. Qualified candidates should have 2+ years of experience in a role providing face to face technical customer service. Troubleshooting skills on WIndows 10, MS Office 2016, MS Office 365 and common workstation and connectivity issues are required for a successful contract. Additional technologies that require some familiarity include Skype for Business, Adobe(Acrobat/Reader/Photoshop), Apple and Android devices. Primary responsibilities for the role include providing excellent customer service as the level one on site technical support. Duties include troubleshooting software and hardware, escalation of issues to the proper group for resolution and follow up to ensure issue resolved properly.

Required Skills:

  • MS Windows 10
  • MS Office 365/ Office Suite 2016
Desired Skills:

  • Excellent customer service skills
  • Familiarity with Adobe/Skype
  • Experience troubleshooting iOS and Android
Client has 37.5 Hr work week

 
location: Nashville, Tennessee
job type: Contract
salary: $12 - 14 per hour
work hours: 8am to 5pm
education: High School
 
responsibilities:
Primary responsibilities for the role include providing excellent customer service as the level one on site technical support. Duties include troubleshooting software and hardware, escalation of issues to the proper group for resolution and follow up to ensure issue resolved properly.

 
qualifications:
Qualified candidates should have 2+ years of experience in a role providing face to face technical customer service.

 
skills: Required Skills:

  • MS Windows 10
  • MS Office 365/ Office Suite 2016
Desired Skills:

  • Excellent customer service skills
  • Familiarity with Adobe/Skype
  • Experience troubleshooting iOS and Android

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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