Technical Helpdesk Support

  • location: Columbia, MD
  • type: Contract
  • salary: $21 - $25 per hour
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job description

Technical Helpdesk Support

job summary:
Looking for someone to be responsible for end user support, both locally and remotely, for a wide range of complex software, hardware, network and infrastructure technology. Act as the central point of contact within the IT department providing assistance to end-users.

location: Columbia, Maryland
job type: Contract
salary: $21 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
- Provide level 1, 2 and 3 support via phone, remote or desk-side as needed.

- Record requests and incidents and track issues through to completion.

- Configuration and support of the company desktop/laptop systems. Image, deploy and support desktop hardware and software.

- Configure and support user accounts and access permissions in various systems including Microsoft Active Directory.

- Participate and have responsibility for various Information Technology projects in support of the company requirements.

- Research and recommend innovative systems and process improvements to further improve the performance, availability and capabilities as it relates to IT and/or company needs.

- Develop and maintain documentation in support of systems and procedures

- Provide end user training for IT solutions and services when required. Provide one-on-one or group training via in-person or conference room settings.

- Assist in developing standard processes, procedures and metrics to support the information technology services and solutions for the company.

- Regular work hours are 8:30 am to 5:30 pm.

- 2-4 years of experience in a Help Desk environment installing, upgrading, maintaining, and troubleshooting hardware, software and IT related solutions.

- Windows 10 & Microsoft Office 2013+ experience are required.

- Certifications including A+(Required), MCP or MCSE are a plus.

- Experience with voice/data networks, virtualization and backup solutions are a plus.

skills: - Excellent customer service, interpersonal, verbal and written communications skills and demonstrated ability to communicate at all levels within and outside the company.

- An enthusiastic, positive, "can-do" attitude.

- Strong problem solving skills, detail-oriented mindset and the ability to multitask and demonstrate strong organization skills.

- Ability to work independently or in a team setting.

- Ability to lift up to 25+ lbs., typical office/IT lab environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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