Systems Support Technician

  • location: San Antonio, TX
  • type: Contract
  • salary: $13.50 - $13.75 per hour
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job description

Systems Support Technician

job summary:
We are looking for a Systems Support Technician for a 8+ month contract opportunity in San Antonio, TX.

 
location: San Antonio, Texas
job type: Contract
salary: $13.50 - 13.75 per hour
work hours: 7 to 3
education: Associates
 
responsibilities:
Responsibilities but not limited to the following:

  • Provide employees with first response support and resolution for store systems, hardware, and applications.
  • Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Marketing Operations Support Center.
  • Handle various processes and functions of all Fleet/Commercial credit card accounts.
  • Answer, resolve/redirect and document all external and internal customer communications
  • Troubleshoot, document, escalate, and resolve first call / first level customer service, and store systems and equipment issues
  • Maintain database using the call center problem management software
  • Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends
  • Process an appropriate written/verbal response to customer communications carrying the issue from inception to resolution
  • Provide first call resolution on incoming store systems and equipment issues whenever possible
 
qualifications:
Qualified candidates will have the following skill set/experience:

  • High School diploma or equivalent
  • One year customer service experience
  • Some college coursework
  • Experience operating Point of Sale (POS) equipment
  • Excellent customer service and telephone etiquette skills
  • Must possess excellent oral and written communication skills and demonstrate proficiency in Microsoft Office products (Word, Excel, and Outlook)
  • Must work effectively in a team environment
  • Ability to type over 40 WPM
 
skills:
  • Strong customer service skills
  • solid documentation skills
  • team player
  • reliable

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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