We are looking for a Systems Support Technician for a 8+ month contract opportunity in San Antonio, TX.
location: San Antonio, Texas
job type: Contract
salary: $13.50 - 13.75 per hour
work hours: 7 to 3
Responsibilities but not limited to the following:
- Provide employees with first response support and resolution for store systems, hardware, and applications.
- Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Marketing Operations Support Center.
- Handle various processes and functions of all Fleet/Commercial credit card accounts.
- Answer, resolve/redirect and document all external and internal customer communications
- Troubleshoot, document, escalate, and resolve first call / first level customer service, and store systems and equipment issues
- Maintain database using the call center problem management software
- Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends
- Process an appropriate written/verbal response to customer communications carrying the issue from inception to resolution
- Provide first call resolution on incoming store systems and equipment issues whenever possible
Qualified candidates will have the following skill set/experience:
- High School diploma or equivalent
- One year customer service experience
- Some college coursework
- Experience operating Point of Sale (POS) equipment
- Excellent customer service and telephone etiquette skills
- Must possess excellent oral and written communication skills and demonstrate proficiency in Microsoft Office products (Word, Excel, and Outlook)
- Must work effectively in a team environment
- Ability to type over 40 WPM
- Strong customer service skills
- solid documentation skills
- team player
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.