Systems Support Technician

  • location: San Antonio, TX
  • type: Contract
  • salary: $13.50 - $13.75 per hour
easy apply

job description

Systems Support Technician

job summary:
We are looking for a Systems Support Technician for a 8+ month contract opportunity in San Antonio, TX.

location: San Antonio, Texas
job type: Contract
salary: $13.50 - 13.75 per hour
work hours: 7 to 3
education: Associates
Responsibilities but not limited to the following:

  • Provide employees with first response support and resolution for store systems, hardware, and applications.
  • Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Marketing Operations Support Center.
  • Handle various processes and functions of all Fleet/Commercial credit card accounts.
  • Answer, resolve/redirect and document all external and internal customer communications
  • Troubleshoot, document, escalate, and resolve first call / first level customer service, and store systems and equipment issues
  • Maintain database using the call center problem management software
  • Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends
  • Process an appropriate written/verbal response to customer communications carrying the issue from inception to resolution
  • Provide first call resolution on incoming store systems and equipment issues whenever possible
Qualified candidates will have the following skill set/experience:

  • High School diploma or equivalent
  • One year customer service experience
  • Some college coursework
  • Experience operating Point of Sale (POS) equipment
  • Excellent customer service and telephone etiquette skills
  • Must possess excellent oral and written communication skills and demonstrate proficiency in Microsoft Office products (Word, Excel, and Outlook)
  • Must work effectively in a team environment
  • Ability to type over 40 WPM
  • Strong customer service skills
  • solid documentation skills
  • team player
  • reliable

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up

related jobs

    Desktop Technician

  • location: San Antonio, TX
  • job type: Temp to Perm
  • salary: $18 - $21 per hour
  • date posted: 12/7/2018

    Print & Copy Clerk

  • location: San Antonio, TX
  • job type: Temporary
  • salary: $12.65 per hour
  • date posted: 11/28/2018

    PC Tech

  • location: San Antonio, TX
  • job type: Permanent
  • date posted: 11/16/2018