Trade Desk / Technical Support Specialist

  • location: Chicago, IL
  • type: Permanent
  • salary: $75,000 - $85,000 per year
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job description

Trade Desk / Technical Support Specialist

job summary:
Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the "Deliver Plus One" standard.

 
location: Chicago, Illinois
job type: Permanent
salary: $75,000 - 85,000 per year
work hours: 9 to 5
education: Bachelors
 
responsibilities:
Technical Support

  • Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the "Deliver Plus One" standard
  • Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
  • API Certification testing
  • Logical port creation and modification of default settings
  • Provisioning internal/external user web tool access
  • Testing/understanding changes to systems and functionality prior to deployment
Trading Support

  • Support sales team with data/order type behavior requests
  • Service manual Cancel Order from TPHs
  • Futures Settlement Price Verification
  • Service and Support Block Trade and ECRPs
  • Trade reviews
  • Voluntary price adjustment management
  • Clearing/trade bust/adjust support
  • Data mining and research
Operational System Monitoring

  • Perform daily system startup/shutdown checks
  • Monitor exchange systems and keep dashboards green
  • Futures Audit Logs queue (automated procedural tracking system)
  • Auction/Rotation monitoring
  • Futures Product Management (i.e. creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
  • Ad hoc project assignments
 
qualifications:
The ideal candidate will possess:

  • Equivalent of Bachelor's degree or higher
  • Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
  • Ability participate in weekend testing as required
  • Two to five years' experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn Bats technology and to be an Futures SME
 
skills:
  • 2-5+ years' experience in a securities related or technical support position
  • Proficiency in Windows and Linux desired
  • Strong troubleshooting, problem-solving and customer service skills
  • Vigorous desire to learn Bats technology and to be an Futures SME
  • Ability to work well in a dynamic team oriented environment
  • Excellent written and verbal communication skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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