Level 2 Desktop Support

  • location: San Francisco, CA
  • type: Contract
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job description

Level 2 Desktop Support

job summary:
We are looking for several Level 2 Desktop Support candidates for our team.

Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Diagnose software issues and identify and resolve application issues. We are looking for a Technician that has team lead or ready to handle that role. This role will include the ability to work with our clients Management team and handle escalations from their customers.

Our current available shift: Airport shift hours will be determined by the needs of the customer. You must be very flexible with the work schedule. Must be available for shift assignments 7 days a week. Early morning or late evening shifts are required. Must be willing to work on major Holidays (Easter, Thanksgiving, Christmas, etc). May have to provide back fill coverage with little notice.

***Very Important! Must be authorized to work in the US and Must be able to pass an FBI background check for airport employees. T

To be considered for this position, the candidate must have the following:

  • Five Years of Onsite support activities
  • Helpdesk ticket dispatch to tech experience.
  • Experience Managing a team or team lead or supervisor roles. You will also be a working technician for this location.
  • Comptia A+ (Preferred)
  • Knowledge of PC's, Printers, and LAN, WAN equipment.
  • Knowledge of HP and Dell Equipment. IBM experience is a plus.
  • Answering calls on your phone or via helpdesk ticketing application. Will need to respond to customers located throughout the airport terminals. Respond to time sensitive SLA's (Service Levels of Agreement) and meet or exceed the customer's requirements.
  • Self-starter and reliable. You will be the go-to person for this location. Must be available for after-hours escalations.
JOB DESCRIPTION:

  • Provide hardware installation, de-installation, moves, adds, and changes, preventive maintenance, and basic remedial repair, Role as a team leader for 10 to 14 technicians. Handle scheduling, PTO requests, customer requests, manage projects, time card authorization and auditing. Assist with performance reviews and participate in the hiring process of new employees. Manage teams SLA performance and provide metrics to Management. Handle scheduling for preventive maintenance programs, Communicate effectively in a team environment with co-workers and customers, Efficiently handle multiple tasks in a very busy environment without supervision.
POSTION REQUIREMENTS:

  • Knowledge of the following systems/programs/operations: Microsoft Office, Computer Service Microsoft Windows 3.x,95/98/Me, 2000, XP and Windows10.
  • General Use Encryption LAN/Wireless WAN. Customer may request to provide "smart hands" support on networking equipment. Need to be comfortable handling these requests.
  • Certifications Comptia A+ Service Technician or willing to obtain in 6 months of employment.
  • Basic knowledge of desktops, laptops, printers, and peripherals.
  • Familiarity with safety procedures and anti-static precautions.
Professional appearance, attitude and ethical behavior required.

Experience:

  • Information Technology: 3 years (Required)
  • Comptia A+ (Preferred): 1 year (Required)
  • Two Years of Onsite support activities: 2 years (Required)
 
location: San Francisco, California
job type: Contract
work hours: 8am to 5pm
education: High School
 
responsibilities:
Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Diagnose software issues and identify and resolve application issues. We are looking for a Technician that has team lead or ready to handle that role. This role will include the ability to work with our clients Management team and handle escalations from their customers.

 
qualifications:
  • Knowledge of the following systems/programs/operations: Microsoft Office, Computer Service Microsoft Windows 3.x,95/98/Me, 2000, XP and Windows10.
  • General Use Encryption LAN/Wireless WAN. Customer may request to provide "smart hands" support on networking equipment. Need to be comfortable handling these requests.
  • Certifications Comptia A+ Service Technician or willing to obtain in 6 months of employment.
  • Basic knowledge of desktops, laptops, printers, and peripherals.
  • Familiarity with safety procedures and anti-static precautions.
Professional appearance, attitude and ethical behavior required.

 
skills:
  • Information Technology: 3 years (Required)
  • Comptia A+ (Preferred): 1 year (Required)
  • Two Years of Onsite support activities: 2 years (Required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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