usiness Analyst (IT): II (Intermediate)

  • location: Oak Brook, IL
  • type: Contract
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job description

usiness Analyst (IT): II (Intermediate)

job summary:
Description:

This position will be a maximum of 12 months. Serves as the liaison between the customer community and the software development team via clearly documented functional, system and process requirements. Works with clients to obtain requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases. Evaluates the information from those multiple sources to develop an understanding of the client?s business requests and needs and translates them into application and operational requirements. Requires excellent verbal and written communication skills and the ability to lead a project or group. Years Exp: 3 - 6. Experience: Relies on some experience to plan and accomplish tasks. Leadership/Contributions: May lead junior resources. Reports to: Manager. Advanced Degree or Certifications? Maybe.

Day-to-day

- This business analyst will be responsible for gathering requirements, documenting process and data flow diagrams

- Manage Client's mobile device/service management processes including maintaining mobile master data and hardware deactivations

- Performs both periodic and ad-hoc analysis of mobile and ZBB data around un-planned variances in spend or use

- Monitors & Manages WPS Governance Inbox

- Partner with GBS to create knowledge articles

- Assist with managing ad-hoc requests for SNOW

- Utilize SNOW tool to determine areas of opportunity for improving license compliance

- Monitor Tickets, Exceptions and Clean up queues

- Assist with monthly ZBB Dashboard creation and managing ad-hoc request from Z3 leads

- Monitor Carrier integrations and perform data analysis

- Implementing process improvements

 
location: Oak Brook, Illinois
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
- This business analyst will be responsible for gathering requirements, documenting process and data flow diagrams

- Manage Client's mobile device/service management processes including maintaining mobile master data and hardware deactivations

- Performs both periodic and ad-hoc analysis of mobile and ZBB data around un-planned variances in spend or use

- Monitors & Manages WPS Governance Inbox

- Partner with GBS to create knowledge articles

- Assist with managing ad-hoc requests for SNOW

- Utilize SNOW tool to determine areas of opportunity for improving license compliance

- Monitor Tickets, Exceptions and Clean up queues

- Assist with monthly ZBB Dashboard creation and managing ad-hoc request from Z3 leads

- Monitor Carrier integrations and perform data analysis

- Implementing process improvements

 
qualifications:
- This business analyst will be responsible for gathering requirements, documenting process and data flow diagrams

- Manage Client's mobile device/service management processes including maintaining mobile master data and hardware deactivations

- Performs both periodic and ad-hoc analysis of mobile and ZBB data around un-planned variances in spend or use

- Monitors & Manages WPS Governance Inbox

- Partner with GBS to create knowledge articles

- Assist with managing ad-hoc requests for SNOW

- Utilize SNOW tool to determine areas of opportunity for improving license compliance

- Monitor Tickets, Exceptions and Clean up queues

- Assist with monthly ZBB Dashboard creation and managing ad-hoc request from Z3 leads

- Monitor Carrier integrations and perform data analysis

- Implementing process improvements

 
skills: - This business analyst will be responsible for gathering requirements, documenting process and data flow diagrams

- Manage Client's mobile device/service management processes including maintaining mobile master data and hardware deactivations

- Performs both periodic and ad-hoc analysis of mobile and ZBB data around un-planned variances in spend or use

- Monitors & Manages WPS Governance Inbox

- Partner with GBS to create knowledge articles

- Assist with managing ad-hoc requests for SNOW

- Utilize SNOW tool to determine areas of opportunity for improving license compliance

- Monitor Tickets, Exceptions and Clean up queues

- Assist with monthly ZBB Dashboard creation and managing ad-hoc request from Z3 leads

- Monitor Carrier integrations and perform data analysis

- Implementing process improvements


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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