Customer Support Associate
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Alerts the client community and team members when a major problem is suspected.
location: Philadelphia, Pennsylvania
job type: Contract
work hours: 8am to 5pm
Follows up on specific inquires or requests to ensure client satisfaction. Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities.
Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.
skills: Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.