Workforce Management Leader - Workday

  • location: Fort Mill, SC
  • type: Contract
  • salary: $53 - $69 per hour
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job description

Workforce Management Leader - Workday

job summary:
Description:

Primary Duties and Responsibilities:

- Lead the Company workforce management and labor productivity initiatives as a key team member of the Operations Excellence function

- Short term initiatives include:

o Implementation of standardized punch-in/out timekeeping system

o Improved reporting and controls to reduce Overtime expense

o Implement standardized labor productivity metrics and mechanisms (Power Index, etc.)

o Partner with Finance to implement financial measures to quantify impact of labor initiatives

- Long term:

o Develop roadmap, strategies, and tactics for continued optimization of labor expense

o Assess and implement labor transformation strategies such as off-shore resource support, centralized/shared resource pools, surge capacity, etc.

Other Key Responsibilities:

- Partner with respective functional teams to ensure standard approach to labor related activities:

o Pricing - To develop labor/time standards to support underwriting process

o Client Delivery - For continued monitoring and optimization of respective program teams

o Solutions/Shared Service - Continued optimization of data intake, remote workforce, and ARV resources

o Product Management/Analytics - To ensure labor strategy alignment to service roadmap

o IT - For assessment and implementation of labor optimization technologies

o HR - To ensure alignment with communications, associate engagement, and other HR related activities

o Compliance - To ensure Company complies with changed/emerging wage & hour regulations

Experience and Educational Requirements:

- Requires five (5) to ten (10) years of experience leading Workforce Management initiatives. Preferably in a Call Center environment.

- Must have experience driving financial or other key organizational goal attainment, driving process improvement and/or business transformation initiatives, and cross-functional project work.

- Bachelor's degree required

- Prefer knowledge of healthcare industry, patient support services, and/or any other related industry

Minimum Skills, Knowledge, and Ability

- Strong leadership presence and ability to lead a group of leaders through a change management process

- Strong organization agility and ability to navigate a matrixed environment

- Highly consultative and adept at building relationships

- Strong problem solving, quantitative, and analytical skills

- Detail oriented and excellent organization skills

- Excellent communication skills with the ability to effectively communicate to all levels of the Operations function

- Strong interpersonal and influencing skills

- Strong presentation and training skills

- Ability to work in a fast paced team environment and handle multiple projects and/or initiatives

- Ability to analyze problems, identify solutions, and implement recommendations for resolution

- Knowledge of MS Word, Excel, PowerPoint, Project, and Visio

- Travel up to 25%

 
location: Fort Mill, South Carolina
job type: Contract
salary: $53 - 69 per hour
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Description:

Primary Duties and Responsibilities:

- Lead the Company workforce management and labor productivity initiatives as a key team member of the Operations Excellence function

- Short term initiatives include:

o Implementation of standardized punch-in/out timekeeping system

o Improved reporting and controls to reduce Overtime expense

o Implement standardized labor productivity metrics and mechanisms (Power Index, etc.)

o Partner with Finance to implement financial measures to quantify impact of labor initiatives

- Long term:

o Develop roadmap, strategies, and tactics for continued optimization of labor expense

o Assess and implement labor transformation strategies such as off-shore resource support, centralized/shared resource pools, surge capacity, etc.

Other Key Responsibilities:

- Partner with respective functional teams to ensure standard approach to labor related activities:

o Pricing - To develop labor/time standards to support underwriting process

o Client Delivery - For continued monitoring and optimization of respective program teams

o Solutions/Shared Service - Continued optimization of data intake, remote workforce, and ARV resources

o Product Management/Analytics - To ensure labor strategy alignment to service roadmap

o IT - For assessment and implementation of labor optimization technologies

o HR - To ensure alignment with communications, associate engagement, and other HR related activities

o Compliance - To ensure Company complies with changed/emerging wage & hour regulations

Experience and Educational Requirements:

- Requires five (5) to ten (10) years of experience leading Workforce Management initiatives. Preferably in a Call Center environment.

- Must have experience driving financial or other key organizational goal attainment, driving process improvement and/or business transformation initiatives, and cross-functional project work.

- Bachelor's degree required

- Prefer knowledge of healthcare industry, patient support services, and/or any other related industry

Minimum Skills, Knowledge, and Ability

- Strong leadership presence and ability to lead a group of leaders through a change management process

- Strong organization agility and ability to navigate a matrixed environment

- Highly consultative and adept at building relationships

- Strong problem solving, quantitative, and analytical skills

- Detail oriented and excellent organization skills

- Excellent communication skills with the ability to effectively communicate to all levels of the Operations function

- Strong interpersonal and influencing skills

- Strong presentation and training skills

- Ability to work in a fast paced team environment and handle multiple projects and/or initiatives

- Ability to analyze problems, identify solutions, and implement recommendations for resolution

- Knowledge of MS Word, Excel, PowerPoint, Project, and Visio

- Travel up to 25%

 
qualifications:
Description:

Primary Duties and Responsibilities:

- Lead the Company workforce management and labor productivity initiatives as a key team member of the Operations Excellence function

- Short term initiatives include:

o Implementation of standardized punch-in/out timekeeping system

o Improved reporting and controls to reduce Overtime expense

o Implement standardized labor productivity metrics and mechanisms (Power Index, etc.)

o Partner with Finance to implement financial measures to quantify impact of labor initiatives

- Long term:

o Develop roadmap, strategies, and tactics for continued optimization of labor expense

o Assess and implement labor transformation strategies such as off-shore resource support, centralized/shared resource pools, surge capacity, etc.

Other Key Responsibilities:

- Partner with respective functional teams to ensure standard approach to labor related activities:

o Pricing - To develop labor/time standards to support underwriting process

o Client Delivery - For continued monitoring and optimization of respective program teams

o Solutions/Shared Service - Continued optimization of data intake, remote workforce, and ARV resources

o Product Management/Analytics - To ensure labor strategy alignment to service roadmap

o IT - For assessment and implementation of labor optimization technologies

o HR - To ensure alignment with communications, associate engagement, and other HR related activities

o Compliance - To ensure Company complies with changed/emerging wage & hour regulations

Experience and Educational Requirements:

- Requires five (5) to ten (10) years of experience leading Workforce Management initiatives. Preferably in a Call Center environment.

- Must have experience driving financial or other key organizational goal attainment, driving process improvement and/or business transformation initiatives, and cross-functional project work.

- Bachelor's degree required

- Prefer knowledge of healthcare industry, patient support services, and/or any other related industry

Minimum Skills, Knowledge, and Ability

- Strong leadership presence and ability to lead a group of leaders through a change management process

- Strong organization agility and ability to navigate a matrixed environment

- Highly consultative and adept at building relationships

- Strong problem solving, quantitative, and analytical skills

- Detail oriented and excellent organization skills

- Excellent communication skills with the ability to effectively communicate to all levels of the Operations function

- Strong interpersonal and influencing skills

- Strong presentation and training skills

- Ability to work in a fast paced team environment and handle multiple projects and/or initiatives

- Ability to analyze problems, identify solutions, and implement recommendations for resolution

- Knowledge of MS Word, Excel, PowerPoint, Project, and Visio

- Travel up to 25%

 
skills: Description:

Primary Duties and Responsibilities:

- Lead the Company workforce management and labor productivity initiatives as a key team member of the Operations Excellence function

- Short term initiatives include:

o Implementation of standardized punch-in/out timekeeping system

o Improved reporting and controls to reduce Overtime expense

o Implement standardized labor productivity metrics and mechanisms (Power Index, etc.)

o Partner with Finance to implement financial measures to quantify impact of labor initiatives

- Long term:

o Develop roadmap, strategies, and tactics for continued optimization of labor expense

o Assess and implement labor transformation strategies such as off-shore resource support, centralized/shared resource pools, surge capacity, etc.

Other Key Responsibilities:

- Partner with respective functional teams to ensure standard approach to labor related activities:

o Pricing - To develop labor/time standards to support underwriting process

o Client Delivery - For continued monitoring and optimization of respective program teams

o Solutions/Shared Service - Continued optimization of data intake, remote workforce, and ARV resources

o Product Management/Analytics - To ensure labor strategy alignment to service roadmap

o IT - For assessment and implementation of labor optimization technologies

o HR - To ensure alignment with communications, associate engagement, and other HR related activities

o Compliance - To ensure Company complies with changed/emerging wage & hour regulations

Experience and Educational Requirements:

- Requires five (5) to ten (10) years of experience leading Workforce Management initiatives. Preferably in a Call Center environment.

- Must have experience driving financial or other key organizational goal attainment, driving process improvement and/or business transformation initiatives, and cross-functional project work.

- Bachelor's degree required

- Prefer knowledge of healthcare industry, patient support services, and/or any other related industry

Minimum Skills, Knowledge, and Ability

- Strong leadership presence and ability to lead a group of leaders through a change management process

- Strong organization agility and ability to navigate a matrixed environment

- Highly consultative and adept at building relationships

- Strong problem solving, quantitative, and analytical skills

- Detail oriented and excellent organization skills

- Excellent communication skills with the ability to effectively communicate to all levels of the Operations function

- Strong interpersonal and influencing skills

- Strong presentation and training skills

- Ability to work in a fast paced team environment and handle multiple projects and/or initiatives

- Ability to analyze problems, identify solutions, and implement recommendations for resolution

- Knowledge of MS Word, Excel, PowerPoint, Project, and Visio

- Travel up to 25%


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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