User Researcher

  • location: San Jose, CA
  • type: Contract
  • salary: $55 per hour
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job description

User Researcher

job summary:
Responsibilities

- Ability to engage with users, customers and partners

- Experience conducting usability testing, user interviews and other user research methods such as field studies, ethnography, and surveys

- Facilitate onsite and remote usability reviews. Serve as Usability Testing Contact: advise and guide UE designers in designing, planning, and conducting user research activities

- Create personas and user profiles based on research results

- Systematically help identify, collect, and report metrics from usability tests

- Present findings at all levels within the organization

- Create and synthesize information from usability studies, to guide design decisions for our products

- Help drive product direction based on field research and functional requirements. In certain cases, design mockups including wireframes

- Facilitate project communication across a multi-disciplinary team throughout all phases of the project

- Proactively drive improvements in user testing facilities, methods, participant recruiting, tools, and equipment

 
location: San Jose, California
job type: Contract
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Who You Are

· BS/BA/Masters in Design, Human Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience

· 7 to 10+ years of experience conducting research using different techniques at various stages of product development

· Demonstrated ability to understand technical concepts and structure research that simplify these concepts

· Must be experienced in conducting user experience research and using the right techniques as required throughout the product development process

· Experience with in-person and remote usability and UX research tools

· Provide teams with research context and perspective on what will make a product easy to use

· Understanding and experience with industry standard user-centered design process

· Ability to work independently as well as cross-functional groups

· Strong cross-cultural communication, collaboration and organizational skills with an ability to thrive in a fast-paced environment

· Excellent time-management, multi-tasking ability, and the ability to prioritize

· Strong visual and verbal communication skills

Skills in Interaction Design, Visual Design, and Prototyping are a bonus!

 
qualifications:
- BS/BA/Masters in Design, Human Computer Interaction or related degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience

- 7 to 10+ years of experience conducting research using different techniques at various stages of product development

- Demonstrated ability to understand technical concepts and structure research that simplify these concepts

- Must be experienced in conducting user experience research and using the right techniques as required throughout the product development process

- Experience with in-person and remote usability and UX research tools

- Provide teams with research context and perspective on what will make a product easy to use

- Understanding and experience with industry standard user-centered design process

- Ability to work independently as well as cross-functional groups

- Strong cross-cultural communication, collaboration and organizational skills with an ability to thrive in a fast-paced environment

- Excellent time-management, multi-tasking ability, and the ability to prioritize

- Strong visual and verbal communication skills

 
skills: Bonus, you also have experience in:

- E-commerce, payment, or support solutions

- Both Enterprise and Consumer designs


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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