Service Desk Analyst
Responsible for Service Desk Inbound Customer calls and ticket creation and/or Performs lower level technical activities for a single (or multiple) technologies / customers.
location: Saginaw, Michigan
job type: Contract
work hours: 9am to 5pm
Follows basic technical procedures for incident triage.
Follows basic technical procedures for single user MACDs. Works under supervision of other team members.
Basic customer service phone skills
Excellent communication and interpersonal skills
Data entry skills
Problem solving skills
Customer Service skills
Ideally you will also have:
Associates Degree or 2 or more years of relevant experience.
Experience working with computers
Experience with MS Office and/or GSuite
The ability to speak multiple Languages desired.
Has exposure to ITIL methodology
All candidates must be able to work any shift, holidays, weekends and on-call rotations in a network operations center environment.
skills: Customer Service skills
MS Office and/or GSuite
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.