Service Desk Analyst

  • location: Saginaw, MI
  • type: Contract
  • salary: $1 per hour
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job description

Service Desk Analyst

job summary:
Responsible for Service Desk Inbound Customer calls and ticket creation and/or Performs lower level technical activities for a single (or multiple) technologies / customers.

 
location: Saginaw, Michigan
job type: Contract
work hours: 9am to 5pm
education: Associates
 
responsibilities:
Follows basic technical procedures for incident triage.

Follows basic technical procedures for single user MACDs. Works under supervision of other team members.

 
qualifications:
Must have:

Basic customer service phone skills

Excellent communication and interpersonal skills

Data entry skills

Problem solving skills

Multi-tasking skills

Customer Service skills

Ideally you will also have:

Associates Degree or 2 or more years of relevant experience.

Experience working with computers

Experience with MS Office and/or GSuite

The ability to speak multiple Languages desired.

Has exposure to ITIL methodology

All candidates must be able to work any shift, holidays, weekends and on-call rotations in a network operations center environment.

 
skills: Customer Service skills

computers

MS Office and/or GSuite


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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