Business Analyst

  • location: McLean, VA
  • type: Contract
  • salary: $40 - $48 per hour
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job description

Business Analyst

job summary:
This position is in the Single-Family SPARK Program under Strategic Delivery. The SPARK Program provides strategic support to the enhancements of Operations for Contact Center Technologies and Operations Business Management as it relates to systems incident management. Key value add from this role will be in the keen understanding of business processes, associated system integration's, and the flow of data.

location: Mc Lean, Virginia
job type: Contract
salary: $40 - 48 per hour
work hours: 9am to 5pm
education: Bachelors
- Experience working in an Agile team

- Experience with VersionOne, Rally, Jira, or other Agile requirements tools

- Experience documenting business requirements (preferably User Stories)

- Experience with process and data mapping

- Experience with testing, including test planning and test case development

- Good understanding of business and technical services

- Strong data analysis, research and analytical skills

- Ability to interface with both business and technical teams

- Demonstrated ability to manage multiple priorities and deadlines

College Degree or equivalent experience

- 5+ years of experience as a Business Analyst and/or Requirements Analyst

- Proficiency with Microsoft Office Suite (including Word, Excel, Visio)

- Good written and verbal communication

skills: - Experience with ServiceNow products

- Experience in the Mortgage industry, financial industry, and operational processes and information needs

- Experience with IT Service Management

- Experience in internal and external Communications processes and tools as it relates to Incident Management

- Demonstrated flexibility and adaptability to changes

- Ability to work independently or as part of a team

- Testing experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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