GIS - Infrastructure/Systems Administrator Lead

  • location: Peoria, IL
  • type: Contract
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job description

GIS - Infrastructure/Systems Administrator Lead

job summary:
Description:

Job Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends. Configure, monitor and maintain email applications or virus protection software. Provides guidance and assistance to other team members. Work with vendors on integration of purchased application solutions. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one's time as well as well as being a collaborative team member. Strong ability to identify, interpret and evaluate system and network requirements. Strong ability to troubleshoot issues and make system changes as needed to resolve issue. Fully knowledgeable of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. Oracle, DB2, MySQL, SQL Server, Cisco Network Administration, C44 Windows, LINUX, AIX Server Admins, Windows PC or desktop Admins, Citrix, Basis. Education/Experience: Bachelor's degree in computer science or equivalent training required. 5-6 years' experience required.

Position's Contributions to Work Group:

The Voice Analyst will have primary accountability for IPT / voice systems support (level III). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment.

Typical Day:

Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends) . Candidate must be able to work on-site.

Education Requirement:

Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. OR 5-7 years of experience and relevant Cisco certification either CCNP Collaboration/Voice or CCIE Collaboration/Voice.

Critical Technical Skills:

Required Skills:

-CCNP Collaboration/Voice or CCIE Collaboration/Voice

- Experience with Cisco Call Manager and Unity Connection and Presence required

- Experience with working with TAC (opening cases, following up cases, following TAC direction)

- Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224

- Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers

-Excellent troubleshooting and analytical skills

- Ability to deliver results, meet commitments and agreed deadlines

- 1-2 years' experience with Session Border Controllers (SBCs) Oracle or Audiocodes

- 5+ years' experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters

- 5 years' experience with traditional analogue voice PBX and IP PBX systems

-5 years' experience with IM and Presence / Jabber

- 1-2 years' QOS configuration knowledge

- 5 years' experience with Voice configuration on switches

Desired Skills:

- Experience with Cisco IP Contact Center

- Telepresence experience

- Perl, PHP, Java, API coding languages/scripts

- Ability to dig in and quickly understand technology and provide quick fixes or workarounds

Soft Skills Required:

- Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

- Excellent time management and work prioritization skills

- Ability to work across cultural boundaries globally

- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

- Experience working in a team-oriented, collaborative environment

- Strong communication skills

- Strong customer focus

 
location: Peoria, Illinois
job type: Contract
work hours: 9am to 5pm
education: Bachelors
 
responsibilities:
Description:

Job Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends. Configure, monitor and maintain email applications or virus protection software. Provides guidance and assistance to other team members. Work with vendors on integration of purchased application solutions. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one's time as well as well as being a collaborative team member. Strong ability to identify, interpret and evaluate system and network requirements. Strong ability to troubleshoot issues and make system changes as needed to resolve issue. Fully knowledgeable of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. Oracle, DB2, MySQL, SQL Server, Cisco Network Administration, C44 Windows, LINUX, AIX Server Admins, Windows PC or desktop Admins, Citrix, Basis. Education/Experience: Bachelor's degree in computer science or equivalent training required. 5-6 years' experience required.

Position's Contributions to Work Group:

The Voice Analyst will have primary accountability for IPT / voice systems support (level III). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment.

Typical Day:

Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends) . Candidate must be able to work on-site.

Education Requirement:

Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. OR 5-7 years of experience and relevant Cisco certification either CCNP Collaboration/Voice or CCIE Collaboration/Voice.

Critical Technical Skills:

Required Skills:

-CCNP Collaboration/Voice or CCIE Collaboration/Voice

- Experience with Cisco Call Manager and Unity Connection and Presence required

- Experience with working with TAC (opening cases, following up cases, following TAC direction)

- Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224

- Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers

-Excellent troubleshooting and analytical skills

- Ability to deliver results, meet commitments and agreed deadlines

- 1-2 years' experience with Session Border Controllers (SBCs) Oracle or Audiocodes

- 5+ years' experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters

- 5 years' experience with traditional analogue voice PBX and IP PBX systems

-5 years' experience with IM and Presence / Jabber

- 1-2 years' QOS configuration knowledge

- 5 years' experience with Voice configuration on switches

Desired Skills:

- Experience with Cisco IP Contact Center

- Telepresence experience

- Perl, PHP, Java, API coding languages/scripts

- Ability to dig in and quickly understand technology and provide quick fixes or workarounds

Soft Skills Required:

- Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

- Excellent time management and work prioritization skills

- Ability to work across cultural boundaries globally

- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

- Experience working in a team-oriented, collaborative environment

- Strong communication skills

- Strong customer focus

 
qualifications:
Description:

Job Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends. Configure, monitor and maintain email applications or virus protection software. Provides guidance and assistance to other team members. Work with vendors on integration of purchased application solutions. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one's time as well as well as being a collaborative team member. Strong ability to identify, interpret and evaluate system and network requirements. Strong ability to troubleshoot issues and make system changes as needed to resolve issue. Fully knowledgeable of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. Oracle, DB2, MySQL, SQL Server, Cisco Network Administration, C44 Windows, LINUX, AIX Server Admins, Windows PC or desktop Admins, Citrix, Basis. Education/Experience: Bachelor's degree in computer science or equivalent training required. 5-6 years' experience required.

Position's Contributions to Work Group:

The Voice Analyst will have primary accountability for IPT / voice systems support (level III). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment.

Typical Day:

Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends) . Candidate must be able to work on-site.

Education Requirement:

Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. OR 5-7 years of experience and relevant Cisco certification either CCNP Collaboration/Voice or CCIE Collaboration/Voice.

Critical Technical Skills:

Required Skills:

-CCNP Collaboration/Voice or CCIE Collaboration/Voice

- Experience with Cisco Call Manager and Unity Connection and Presence required

- Experience with working with TAC (opening cases, following up cases, following TAC direction)

- Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224

- Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers

-Excellent troubleshooting and analytical skills

- Ability to deliver results, meet commitments and agreed deadlines

- 1-2 years' experience with Session Border Controllers (SBCs) Oracle or Audiocodes

- 5+ years' experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters

- 5 years' experience with traditional analogue voice PBX and IP PBX systems

-5 years' experience with IM and Presence / Jabber

- 1-2 years' QOS configuration knowledge

- 5 years' experience with Voice configuration on switches

Desired Skills:

- Experience with Cisco IP Contact Center

- Telepresence experience

- Perl, PHP, Java, API coding languages/scripts

- Ability to dig in and quickly understand technology and provide quick fixes or workarounds

Soft Skills Required:

- Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

- Excellent time management and work prioritization skills

- Ability to work across cultural boundaries globally

- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

- Experience working in a team-oriented, collaborative environment

- Strong communication skills

- Strong customer focus

 
skills: Description:

Job Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends. Configure, monitor and maintain email applications or virus protection software. Provides guidance and assistance to other team members. Work with vendors on integration of purchased application solutions. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one's time as well as well as being a collaborative team member. Strong ability to identify, interpret and evaluate system and network requirements. Strong ability to troubleshoot issues and make system changes as needed to resolve issue. Fully knowledgeable of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. Oracle, DB2, MySQL, SQL Server, Cisco Network Administration, C44 Windows, LINUX, AIX Server Admins, Windows PC or desktop Admins, Citrix, Basis. Education/Experience: Bachelor's degree in computer science or equivalent training required. 5-6 years' experience required.

Position's Contributions to Work Group:

The Voice Analyst will have primary accountability for IPT / voice systems support (level III). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment.

Typical Day:

Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends) . Candidate must be able to work on-site.

Education Requirement:

Bachelor/Associates degree in a related field; 3 to 5 years of experience in voice implementations, and/or operations in a large corporate environment. OR 5-7 years of experience and relevant Cisco certification either CCNP Collaboration/Voice or CCIE Collaboration/Voice.

Critical Technical Skills:

Required Skills:

-CCNP Collaboration/Voice or CCIE Collaboration/Voice

- Experience with Cisco Call Manager and Unity Connection and Presence required

- Experience with working with TAC (opening cases, following up cases, following TAC direction)

- Deep expertise with IP telephony, call routing, voice configuration on routers and SIP trunking, configuring/troubleshooting VG224

- Experience with ISDN and SIP trunking connectivity between SBCs or routers to carriers

-Excellent troubleshooting and analytical skills

- Ability to deliver results, meet commitments and agreed deadlines

- 1-2 years' experience with Session Border Controllers (SBCs) Oracle or Audiocodes

- 5+ years' experience with UCS, VMWare configuring, building and maintaining multiple Call Manager clusters

- 5 years' experience with traditional analogue voice PBX and IP PBX systems

-5 years' experience with IM and Presence / Jabber

- 1-2 years' QOS configuration knowledge

- 5 years' experience with Voice configuration on switches

Desired Skills:

- Experience with Cisco IP Contact Center

- Telepresence experience

- Perl, PHP, Java, API coding languages/scripts

- Ability to dig in and quickly understand technology and provide quick fixes or workarounds

Soft Skills Required:

- Effective communicator: The ability to document procedures, communicate issues, transfer knowledge

- Excellent time management and work prioritization skills

- Ability to work across cultural boundaries globally

- Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions

- Experience working in a team-oriented, collaborative environment

- Strong communication skills

- Strong customer focus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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