Technical Support

  • location: Livonia, MI
  • type: Contract
  • salary: $15 - $16.88 per hour
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job description

Technical Support

job summary:
This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. This position may also require flex scheduling to work weekends depending on the needs of the customer.

- Communication skills particularly on the phone (Call Center)

- PC hardware and OS. (Windows 7 and Windows 10)

- Networking

This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.

Position Description

Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Minimum Requirements

2+ years experience in desktop and networked systems support

Critical Skills

At least 1 year experience with call center environment required

Hardware, Server, Workstations and peripherals experience (Windows 7, Windows 10, Server 2008) required

Strong communication skills required

Installing, configuring and troubleshooting networks and hardware required

Additional Knowledge & Skills

Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, SQL Server 2008 knowledge preferred

Experience with Terminal Services and SQL Database preferred

Business and technical writing experience a plus

Education

4-year degree or equivalent experience desired

Certifications/Licensure

Microsoft MCP Certification and/or MCSE and/or A+ Certification desired

 
location: Livonia, Michigan
job type: Contract
salary: $15.00 - 16.88 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
This position requires availability during the hours of 8:30 AM - 9:00PM Eastern Time. This position may also require flex scheduling to work weekends depending on the needs of the customer.

This position will provide Level 2 phone based technical support for external networked desktop systems. Installs, configures, and troubleshoots servers, workstations and peripherals in a heterogeneous environment. Troubleshoots operating systems, computer hardware (including peripherals), network connectivity, Active Directory and small domains. Communicates technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. The successful applicant will possess exceptional customer service skills, be detail-oriented and take pride in quality of work while working under established SLAs.

Provides technical support to internal or external networked/ desktop systems. Installs, configures, and troubleshoots workstations, and servers in a heterogeneous environment. Maintains password security, data integrity, and file system security. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

 
qualifications:
2+ years experience in desktop and networked systems support

At least 1 year experience with call center environment required

Hardware, Server, Workstations and peripherals experience (Windows 7, Windows 10, Server 2008) required

Strong communication skills required

Installing, configuring and troubleshooting networks and hardware required

 
skills: - Communication skills particularly on the phone (Call Center)

- PC hardware and OS. (Windows 7 and Windows 10)

- Networking

Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, SQL Server 2008 knowledge preferred

Experience with Terminal Services and SQL Database preferred

Business and technical writing experience a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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