Desktop Support Technician I

  • location: Turlock, CA
  • type: Contract
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job description

Desktop Support Technician I

job summary:
Client is seeking a Desktop Support Technician I to support our client for an ongoing contract opportunity in Turlock, CA.

  • Employees are the customers. Must be in the "Service Orientation" mindset
  • Technician will be responsible for:

    • Logging all work in our ticketing system (even walk-up requests while on site).
    • Closing tickets assigned to them for hands-on work at the site.
    • Special tasks given to them by Service Desk leadership, (small things, such as labeling printers, collecting old junk equipment into one room at the site, etc).
    • Working with network or server personnel to be the hands and eyes in our data closets:

      • Possibly un-racking old equipment, racking new.
      • Identifying servers, routers, switches, possibly giving information about what port are active on a switch, etc.
  • General tickets might include:

    • Computers:

      • Lenovo computers.
      • Windows 7/10, Office 2016, Skype for Business (some with conference calling).
      • Just starting to get into MS 365 functions.
    • Printers:

      • Toshiba MFP devices.
    • Mobile Devices:

      • Very few iPads
      • All iPhones for mobile phones.
      • Currently AirWatch, moving to Microsoft InTune.
    • Installing software.
    • Computer lifecycle replacement (copying all personal data off, replacing PC, etc.)
    • Troubleshooting physical network connections
  • Candidate must be able to communicate effectively with end user stakeholders
  • Candidate must be very organized and familiar with recording tickets for every support function they provide
 
location: Turlock, California
job type: Contract
work hours: 8am to 5pm
education: Associates
 
responsibilities:
Client is seeking a Desktop Support Technician I to support our client for an ongoing contract opportunity in Turlock, CA.

  • Empoyees are the customers. Must be in the "Service Orientation" mindset
  • Technician will be responsible for:

    • Logging all work in our ticketing system (even walk-up requests while on site).
    • Closing tickets assigned to them for hands-on work at the site.
    • Special tasks given to them by Service Desk leadership, (small things, such as labeling printers, collecting old junk equipment into one room at the site, etc).
    • Working with network or server personnel to be the hands and eyes in our data closets:

      • Possibly un-racking old equipment, racking new.
      • Identifying servers, routers, switches, possibly giving information about what port are active on a switch, etc.
  • General tickets might include:

    • Computers:

      • Lenovo computers.
      • Windows 7/10, Office 2016, Skype for Business (some with conference calling).
      • Just starting to get into MS 365 functions.
    • Printers:

      • Toshiba MFP devices.
    • Mobile Devices:

      • Very few iPads
      • All iPhones for mobile phones.
      • Currently AirWatch, moving to Microsoft InTune.
    • Installing software.
    • Computer lifecycle replacement (copying all personal data off, replacing PC, etc.)
    • Troubleshooting physical network connections.
 
qualifications:
Client is seeking a Desktop Support Technician I to support our client for an ongoing contract opportunity in Turlock, CA.

  • Employees are the customers. Must be in the "Service Orientation" mindset
  • Technician will be responsible for:

    • Logging all work in our ticketing system (even walk-up requests while on site).
    • Closing tickets assigned to them for hands-on work at the site.
    • Special tasks given to them by Service Desk leadership, (small things, such as labeling printers, collecting old junk equipment into one room at the site, etc).
    • Working with network or server personnel to be the hands and eyes in our data closets:

      • Possibly un-racking old equipment, racking new.
      • Identifying servers, routers, switches, possibly giving information about what port are active on a switch, etc.
  • General tickets might include:

    • Computers:

      • Lenovo computers.
      • Windows 7/10, Office 2016, Skype for Business (some with conference calling).
      • Just starting to get into MS 365 functions.
    • Printers:

      • Toshiba MFP devices.
    • Mobile Devices:

      • Very few iPads
      • All iPhones for mobile phones.
      • Currently AirWatch, moving to Microsoft InTune.
    • Installing software.
    • Computer lifecycle replacement (copying all personal data off, replacing PC, etc.)
    • Troubleshooting physical network connections
  • Candidate must be able to communicate effectively with end user stakeholders
  • Candidate must be very organized and familiar with recording tickets for every support function they provide
 
skills: Client is seeking a Desktop Support Technician I to support our client for an ongoing contract opportunity in Turlock, CA.

  • Employees are the customers. Must be in the "Service Orientation" mindset
  • Technician will be responsible for:

    • Logging all work in our ticketing system (even walk-up requests while on site).
    • Closing tickets assigned to them for hands-on work at the site.
    • Special tasks given to them by Service Desk leadership, (small things, such as labeling printers, collecting old junk equipment into one room at the site, etc).
    • Working with network or server personnel to be the hands and eyes in our data closets:

      • Possibly un-racking old equipment, racking new.
      • Identifying servers, routers, switches, possibly giving information about what port are active on a switch, etc.
  • General tickets might include:

    • Computers:

      • Lenovo computers.
      • Windows 7/10, Office 2016, Skype for Business (some with conference calling).
      • Just starting to get into MS 365 functions.
    • Printers:

      • Toshiba MFP devices.
    • Mobile Devices:

      • Very few iPads
      • All iPhones for mobile phones.
      • Currently AirWatch, moving to Microsoft InTune.
    • Installing software.
    • Computer lifecycle replacement (copying all personal data off, replacing PC, etc.)
    • Troubleshooting physical network connections
  • Candidate must be able to communicate effectively with end user stakeholders
  • Candidate must be very organized and familiar with recording tickets for every support function they provide

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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