Network Analyst

  • location: Brookfield, WI
  • type: Contract
  • salary: $24 - $27 per hour
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job description

Network Analyst

job summary:
The Network Analyst will provide technical support and troubleshooting as a member of the Network Support team. This position will provide immediate response and/or investigation of network system alerts or abnormalities as a troubleshooter in a complex network environment.

 
location: Brookfield, Wisconsin
job type: Contract
salary: $24 - 27 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
  • Provide network support for troubleshooting and resolving network related incidents.
  • Manage incidents through to resolution to include: coordinate and test with vendors and customers,
  • internal communication and escalation, and follow-up/documentation of the troubleshooting performed.
  • Maintain network systems tools, applications.
  • Experience with network diagnostic tools required, ie. Spectrum, eHealth and the use of a sniffer totrouble shoot application performance issues (ability to analyze and decode sniffer traces).
  • Provide Sniffer capture and decode. Perform detailed packet analysis via data packet capture to rule out network issues and provide diagnostics for application performance issues and server problems.
  • Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client request in a clear and concise manner.
  • Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, represent Fiserv as a quality organization.
  • Participates in Problems reviews, bridge calls and Sigma meetings.
  • Performs network changes.
  • Assists with Maintenance Windows as needed.
  • Create and maintain internal processes and procedures.
  • Create & review monthly Reporting including capacity reporting, incident
 
qualifications:
  • Bachelors Degree in Computer Science or related field, related work experience can be substituted for the educational requirements
  • 3 years of hands on network support experience
  • Experience with troubleshooting WAN and LAN connectivity issues.
  • Experience defining and creating process and procedure documentation preferred. Ability to act a mentor and train 1st level associates.
  • Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP,
  • HTTP, FTP, TCP, and Spanning Tree.
  • Knowledge of BGP& EIGRP
  • Knowledge of load balancing concepts
 
skills:
  • Excellent communication skills, well spoken, ability to deal with clients and managers at various levels,
  • work with engineers & vendors.
  • Must be outgoing, self-starter and be able to resolve complex issues with limited supervision or direction.
  • Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.
  • Excellent oral, written, analytical skills. Ability to communicate technical concepts to non-technical employees.
  • Must be able to work as a team member in a technical project environment. Must be self-motivated and able to think outside the box.
  • CCNA desired
  • Working knowledge of Brocade and Cisco Load Balancing products
  • Working knowledge of CheckPoint & Juniper Firewalls
  • Need flexibility to work all shifts in a 24 by 7 monitoring environment including weekends

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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