Director of Enterprise Customer Success

  • location: New York, NY
  • type: Permanent
  • salary: $160,000 - $190,000 per year
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job description

Director of Enterprise Customer Success

job summary:
What Are We Looking For?

We are looking for an Enterprise Customer Success leader to lead and grow a world-class global CSM team focused on client's most strategic, key accounts. If you are passionate about customer experiences, detail-oriented and excited to roll up your sleeves to make customers successful with our product, you may be who we're looking for

What Will You Do?

Lead World-class Global Customer Success Team

Drive Customer Success Outcomes (renewal, expansion, up sale, cross sale & product adoption)

Define and Optimize Customer Lifecycle

Manage Customer Success Activities

Measure Effectiveness of Customer Success

Delight client customers

What Should You Have?

Regional leadership experience is a must (global is a plus)

Experience with platform and complex deployment

Experience with a subscription based business model

Enterprise grade, SaaS/Cloud product experience is a must

Experience with Enterprise Accounts (including expansions and renewals)

5+ years of experience in leading customer-facing organizations

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Deep understanding of value drivers in recurring revenue business models with Enterprise level accounts

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

Relevant Bachelor's degree; preference for computer science or related degrees

Knowledge and insights into the BI marketing space - a plus

 
location: New York, New York
job type: Permanent
salary: $160,000 - 190,000 per year
work hours: 9 to 5
education: Bachelors
 
responsibilities:
What Will You Do?

Lead World-class Global Customer Success Team

Drive Customer Success Outcomes (renewal, expansion, up sale, cross sale & product adoption)

Define and Optimize Customer Lifecycle

Manage Customer Success Activities

Measure Effectiveness of Customer Success

Delight client customers

 
qualifications:
What Should You Have?

Regional leadership experience is a must (global is a plus)

Experience with platform and complex deployment

Experience with a subscription based business model

Enterprise grade, SaaS/Cloud product experience is a must

Experience with Enterprise Accounts (including expansions and renewals)

5+ years of experience in leading customer-facing organizations

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Deep understanding of value drivers in recurring revenue business models with Enterprise level accounts

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

Relevant Bachelor's degree; preference for computer science or related degrees

Knowledge and insights into the BI marketing space - a plus

 
skills: What Should You Have?

Regional leadership experience is a must (global is a plus)

Experience with platform and complex deployment

Experience with a subscription based business model

Enterprise grade, SaaS/Cloud product experience is a must

Experience with Enterprise Accounts (including expansions and renewals)

5+ years of experience in leading customer-facing organizations

Ability to manage influence through persuasion, negotiation, and consensus building

Ideally combined background of post-sale and sales experience

Strong empathy for customers AND passion for revenue and growth

Deep understanding of value drivers in recurring revenue business models with Enterprise level accounts

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

Relevant Bachelor's degree; preference for computer science or related degrees

Knowledge and insights into the BI marketing space - a plus


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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