Software Support Specialist

  • location: Cockeysville, MD
  • type: Contract
  • salary: $18 - $21 per hour
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job description

Software Support Specialist

job summary:
Randstad Technologies is Currently Hiring for a Software Support Specialist in Cockeysville, MD. This is a 6 month contract supporting a large organization in the education space.

location: Cockeysville, Maryland
job type: Contract
salary: $18 - 21 per hour
work hours: 10pm to 7am
education: High School
  • Owning, driving, tracking, and reporting on the results of software deployments to satellite centers
  • Communicating and coordinating with centers to complete the deployment using the provisioning process.
  • Communicating and coordinating with Franchisee Owners, Regional Managers, Center Directors, or Directors of Education to initiate the provisioning process.
  • Providing technical direction and issue resolution support for center deployments by working with the centers through personal 1:1 calls.
  • Serve as a technical escalation point for unresolved technical issues and proactive follow-up of outstanding deployment issues by:
  • Identifying and troubleshooting potential issues with new software with relation to our proprietary systems.
  • Act as the technical liaison between the Tech Ops Team, Customer Care, and Operational Centers.
  • Work closely with Deployment Manager on coordinating the evaluation and implementation of technical solutions and special projects.
  • Provide world-class customer service.
  • 3-5 years experience providing technical support for PC's, Microsoft Windows Operating Systems (7/8/10 Server 2003/8.
  • Proficient with Microsoft Office products, Excel is a must.
  • Ability to work in a time-constrained environment at a rapid pace.
  • Ability to manage multiple priorities and ability to consistently meet specific, time sensitive tasks.
  • Team oriented with high focus on customer service.
  • Strong technical troubleshooting skills.
  • Proven ability to work with remote customers.
  • Excellent writing and communication skills.
  • Committed to high quality customer service.
  • Excellent interpersonal skills
  • Some college, Bachelor's degree preferred.
  • Enjoys a very challenging, growth oriented opportunity.
  • Flexible and committed to building a high-performance team.
  • Ability to lift 35 - 40 pounds.

  • At least 4 years of Technical Support experience (or a related field)
  • Proficient with troubleshooting software issues.
  • MUST HAVES: Extremely proficient with MS Excel
  • A high level of Customer Service experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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