IT Operations Support Analyst - Web Services

  • location: Taylor, TX
  • type: Contract
  • salary: $50 - $60 per hour
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job description

IT Operations Support Analyst - Web Services

job summary:
One of our Taylor clients is looking to add an IT Operations Support Analyst to their team.

 
location: Taylor, Texas
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
Responsibilities:

Provides technical support for commercial application suite and related interfaces. Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes; reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. May mentor less experienced technical staff.

Essential Job Duties

- Supports and maintains corporate commercial application suite.

- Owns operations of the applications toolset.

- Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area.

- Coordinates with other teams and peers to ensure that applications run and interface smoothly.

- Resolves issues in a timely manner.

- Maintains flexibility in response to requests.

- Understands how the applications support business processes and applies this knowledge to solve defined business problems.

- Collaborates with other application and technical resources when resolving a problem or implementing a system change.

- Analyzes current application processes and recommends improvements.

- Participates in review of high-level application design and architecture.

- Provides on-call support outside business hours as needed.

- Develops and sustains a high level understanding of the competitive energy markets.

- Increases and maintains proficiency on operational methodologies and concepts.

- Updates and maintains required systems documentation, following documentation standards where applicable.

- Identifies and acts upon functional and technical design and system architecture improvements.

- Participates in systems migration planning and execution.

- Prioritizes work to ensure that team objectives are satisfied.

- Updates team policies, processes, and workflows.

- Performs other duties as assigned.

 
qualifications:
Job Competencies

- Troubleshooting

- Problem Solving

- Functional/Technical Skills

- Customer Focus

- Excellent oral and written communication skills. Ability to understand others and clearly express thoughts.

- Incident Management

- Interpersonal Savvy

- Ability to produce high quality work deliverables with attention to detail

- Ability to manage multiple concurrent objectives, projects, and activities

- Experience with some of the following is beneficial:

Technical Competencies

- Apache, JBOSS, Java, Oracle (or other RDBMS), SQL queries, Single Sign On (SSO), LDAP, PKI, HTTPS, IIS, proficiency with networking concepts and protocols, scripting languages, UNIX/Linux, Windows Server, Splunk, network load balancers.

Education

- Bachelor's degree in Computer Science, MIS, or related field, or six years applicable experience is required.

 
skills: Apache, JBOSS, Java, Oracle (or other RDBMS), SQL queries, Single Sign On (SSO), LDAP, PKI, HTTPS, IIS, proficiency with networking concepts and protocols, scripting languages, UNIX/Linux, Windows Server, Splunk, network load balancers


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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