Program Manager

  • location: Mountain View, CA
  • type: Contract
  • salary: $50 - $55.62 per hour
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job description

Program Manager

job summary:
Position Description

  • As a gUP Program Manager, you are responsible for understanding and improving the support experience of millions of users through scaled channels such as Online Help, Discussion Forums, and Social.
  • You will support the gUP User Research Team where you will be responsible for program management, coordination and communications across numerous research related projects.
  • Your strong program management skills allow you drive accountability for project delivery, successfully coordinate with cross-functional stakeholders and provide operational oversight for key project and team milestones.
 
location: Mountain View, California
job type: Contract
salary: $50.00 - 55.62 per hour
work hours: 9am to 6pm
education: Bachelors
 
responsibilities:
  • Your strong program management skills allow you drive accountability for project delivery, successfully coordinate with cross-functional stakeholders and provide operational oversight for key project and team milestones.
 
qualifications:
Bachelor's degree or equivalent practical experience

 
skills: Skill/Experience/Education

Mandatory

  • Bachelor's degree or equivalent practical experience
  • 3 years of experience in project and program management that includes partnering, coordinating, and influencing cross-functional stakeholders (e.g. UX, Engineering, Business, Analytics, etc.) within complex operational and strategic initiatives
  • Excellent organization, operations and project management skills
Desired

  • Experience with managing user research programs (user studies, user behavior, targeted user research) and research agencies
  • Experience working across product, user research and data analyst teams to understand user behavior and deliver product and user experience optimization through exceptional program management skills
  • Excellent written and visual communications skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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