IT Help Desk Tech

  • location: Saint Paul, MN
  • type: Temp to Perm
  • salary: $18 - $23 per hour
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job description

IT Help Desk Tech

job summary:
Our client is looking for a Help Desk Tech for a 3-6 month contract to hire opportunity in St. Paul, MN.

OVERVIEW:

The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.

 
location: Saint Paul, Minnesota
job type: Contract
salary: $18 - 23 per hour
work hours: 8am to 5pm
education: Bachelors
 
responsibilities:
RESPONSIBILITIES:

- Identify, research and resolves technical problems

- Document, track and monitor problems to ensure timely resolution

- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues

- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Collect application issues, solve network and security problems and identify common PC software and hardware problems

- Support customers with Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

- Provide support for Windows 10 and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics

 
qualifications:
REQUIRED SKILLS:

- High school diploma or GED required

- Associate degree is preferred

- Excellent organizational, written, and verbal communication skills

- Computer literate and familiar with help desk procedures

- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software

- Ability to install and deploy Windows based computers

- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint

- Knowledge of Internet Explorer software usage and configuration

EDUCATIONAL REQUIREMENTS:

- High School Diploma or GED

 
skills: Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems

- Collect application issues, solve network and security problems and identify common PC software and hardware problems

- Support customers with Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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